Software Designer

Location: The Hague

The Service Now Cloud Engineer will join an in-flight Service Now programme where the
platform is already in place and delivery activity has already begun. The role will provide
hands-on technical engineering support across Service Now environments, integrations,
cloud connectivity, automation, configuration, testing, deployment and operational
readiness.
Skills & Experience   Hands-on Service Now engineering experience, including configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, scheduled jobs and platform utilities.
Experience supporting an in-progress Service Now implementation, remediation and release preparation.
Knowledge of Service Now instance application repository, cloning, upgrades and release controls.
Experience building and supporting integrations using REST/SOAP APIs, Integration Hub, import sets, transform maps, MID Server, connectors, web services and enterprise integration patterns.
Understanding of cloud and hybrid infrastructure concepts, including networking, identity, monitoring, security, access control, data movement and operational support processes.
Ability to troubleshoot configuration, integration, data, access, workflow, performance and environment issues in a structured and pragmatic way.
Experience supporting technical testing, defect triage, remediation, deployment readiness, release activities and transition to support.
Good understanding of ITIL, ITSM processes, service management tooling and operational support models.
Strong collaboration skills with architects, developers, testers, cloud engineers, integration teams, security teams, operations and business stakeholders.
Ability to produce clear technical documentation, runbooks, configuration notes, deployment records, integration documentation and handover materials.