IT Support Analyst
Job in
The Hague, 2490, Den Haag, Netherlands
Listed on 2026-11-01
Listing for:
aramco
Full Time
position Listed on 2026-11-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, Technical Support
Job Description & How to Apply Below
Aramco is one of the world's largest integrated energy and chemicals companies.
Aramco Europe is headquartered in The Hague with offices across the continent. For over 60 years we have supported Aramco with a wide range of activities from facilitating safe and reliable delivery of energy to customers around the globe to pushing for breakthroughs in research and innovation.
Our services include in-depth technology advice and support in established and emerging sectors of oil, gas and energy, as well as finance, HR, legal, PR and communications.
We work with the very best industry suppliers to drive our operations to secure our position as a world leader in energy and chemicals.
We are looking for an experienced IT Support Analyst to provide hands-on technical and application support across the organisation. The role will focus on service desk operations, incident management, Microsoft technologies, Service Now, SAP and enterprise application support, within an international business environment.
Key Responsibilities
Deliver day-to-day helpdesk and technical support to end users.
Manage and resolve incidents, troubleshooting hardware, software and application issues.
Support Microsoft technologies, particularly Teams and Azure.
Support enterprise applications, including SAP access and authorisations.
Contribute to incident, problem and change management activities.
Manage IT assets and support service-management activities through Service Now.
Support the implementation, maintenance and enhancement of IT systems and applications.
Work with users and IT colleagues to identify issues and recommend appropriate solutions.
Maintain a strong customer-service focus and take ownership of issues through to resolution.
Experience & Qualifications
8+ years' relevant experience within IT support, service desk or enterprise application support.
Strong hands-on experience with Service Now.
Good knowledge of modern Microsoft technologies, particularly Teams and Azure.
Experience supporting SAP, ideally including access/authorisation activities.
Strong understanding of incident, problem and change management.
Experience supporting users and applications within a large corporate or multinational environment.
Strong troubleshooting, communication and customer-service skills.
Degree or equivalent in IT, Computer Science or a related discipline preferred.
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