SRP Managing Assistant

## SRP Managing Assistant Apply:
On-site:
The Hague, NLD:
Full time:
Posted Today:
REQ
538526
** JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.##

** Staff Residential Property Assistant Manager
***
* Location:

** The Netherlands  
*
* Employment Type:

** Full-Time###
** About the Role
** We're seeking an experienced Staff Residential Property Assistant Manager to lead the delivery of our SRP service, ensuring exceptional standards across our residential property portfolio. This senior role combines strategic oversight with hands-on management, requiring someone who can drive operational excellence while mentoring and developing team members.

As Assistant Manager, you'll take ownership of the complete SRP operation, managing complex property portfolios, guiding the SRP Assistant team, and serving as a key liaison between senior stakeholders. You'll ensure all properties meet stringent client standards, regulatory requirements, and contractual obligations while driving continuous service improvement.###
** Key Responsibilities
**** Strategic Leadership & Team Management
** Lead and mentor the SRP Assistant team, providing guidance, training, and performance management to ensure consistent service delivery. You'll develop and implement operational strategies that enhance efficiency and service quality while fostering a culture of excellence and continuous improvement. Delegate responsibilities effectively and ensure team members have the tools and support needed to succeed.
** Senior Stakeholder Management
** Serve as the primary escalation point for complex property matters, maintaining strategic relationships with senior client representatives, landlords, managing agencies, and key suppliers. You'll participate in senior-level meetings, present performance reports to client leadership, and negotiate favorable terms with landlords and service providers. Your ability to influence and manage expectations at the executive level will be critical.
** Portfolio Oversight & Financial Management
** Oversee the complete SRP portfolio with full accountability for budgets, financial forecasting, and cost control. You'll oversee budget preparation, CAM reconciliations, variance analysis, and financial reporting while identifying opportunities for cost optimization without compromising service quality. Monitor portfolio performance against KPIs and SLAs, implementing corrective actions where necessary.
** Complex Property & Compliance Management
** Take ownership of the most complex and high-value properties, managing challenging move-in/move-out cycles, lease negotiations, and dispute resolution. Ensure comprehensive compliance with health and safety legislation, ISO processes, and client policies across the entire portfolio. Conduct thorough reviews of leases, diagnostic reports, insurance claims, and all H&S documentation, providing expert interpretation and guidance.
** Operational Excellence
** Drive process improvements and standardization across SRP operations, identifying and implementing best practices. Coordinate major subcontractor works and internal technical projects, ensuring quality standards and contractual deadlines are consistently met. Develop and maintain comprehensive reporting systems that…