Communications Officer – Donor Engagement

Hours:

32 hours per week (88.89%)

Reports to:

Head of External Engagement

Contract Type:
Fixed - Term 1 year contract with possibility of extension

Salary Range : NL scale 11: € 4.151,21 - € 5.523,71 gross per month based on 36 hours work week (100%).

Location:

The Hague, The Netherlands

, 23.59 CET

* Kindly note that you must live in the Netherlands and be in possession of a valid work permit for the Netherlands.

This is an exciting opportunity for a proactive and creative professional who enjoys turning complex stories into compelling content, building strong relationships, and contributing to the growth of a mission-driven international organization.

Are you a creative communicator with a passion for building meaningful relationships and inspiring people to contribute to positive social change? Do you enjoy combining storytelling, donor engagement, and strategic communications to create lasting impact? If so, we would love to hear from you.

The Donor Engagement & Communications Officer is responsible for engaging, retaining, and growing Hivos' community of private donors in the Netherlands through strategic donor communications, storytelling, engagement activities, and visibility initiatives. The role combines donor stewardship, content development, campaign coordination, and partnership management to strengthen supporter relationships, generate new leads, and enhance Hivos' visibility and reputation in the Dutch market.

Working closely with fundraising, communications, and program colleagues, the Donor Engagement & Communications Officer ensures consistent and compelling donor communications across online and offline channels while maintaining the organization's Dutch tone of voice and brand presence.

• Develop and execute donor communication plans aimed at strengthening donor engagement and retention.
• Coordinate and produce monthly email newsletters for private donors in the Netherlands.
• Manage the development and delivery of multiple annual direct mailings.
• Create and adapt communication materials across online and offline channels to engage and inspire supporters.
• Monitor donor communication performance and identify opportunities to improve engagement and retention.

• Develop compelling stories that communicate Hivos' impact, values, and program results to Dutch audiences.
• Gather, create, and adapt content from program teams and international colleagues for donor-facing communications.
• Translate complex program information into accessible and engaging content for supporters and prospects.
• Ensure storytelling is aligned with Hivos' brand identity, fundraising objectives, and audience needs.
• Support the creation of campaign materials, publications, and promotional content where needed.

• Develop and coordinate collaborations, partnerships, and events that contribute to donor retention, lead generation, and increased visibility.
• Contribute to Hivos' participation in external events and visibility opportunities.
• Support the planning and execution of donor events and engagement activities.
• Evaluate the effectiveness of partnerships and events against engagement and fundraising objectives.

• Manage and maintain Dutch-language website content, ensuring relevance, consistency, accuracy, and alignment with Hivos' strategy and values.
• Ensure all Dutch digital communications reflect an appropriate tone of voice and brand positioning.
• Optimize website content to improve user experience, supporter engagement, and fundraising outcomes.
• Collaborate with digital fundraising and communications colleagues to align website…