E-commerce Support Specialist – Live Chat & Orders

E-Commerce Assistant

Job Reference: MT2205

Retail Rhyl, Denbighshire £27000 - £28000 per annum Temporary

Job Title:

E-commerce Assistant

Location:

Rhyl

Salary: £28,000 per annum

Hours:

Monday - Friday, 8:00 am - 5:00 pm

HRGO are currently recruiting for a reliable and customer-focused E-commerce Assistant to join the team. The ideal candidate will be comfortable handling customer enquiries via live chat and telephone, providing clear, accurate information about orders, returns and product availability. A high standard of written English and strong communication skills are essential.

• Respond to customer conversations on live chat promptly and professionally.
• Answer telephone calls about orders, deliveries, returns and general enquiries.
• Provide accurate information and resolve basic order issues or elevate to the appropriate team.
• Update order records and customer information in the CRM or order management system.
• Monitor and follow up on outstanding queries to ensure timely resolution.
• Work with other departments (warehouse, logistics, customer service) to track orders and manage expectations.
• Maintain high standards of written communication for chat, email and internal notes.

• Proven experience in a customer service role, ideally within ecommerce or retail.
• Confident and professional telephone manner.
• Strong written English with excellent grammar and spelling.
• Comfortable using live chat platforms and basic CRM/order management systems.
• Good attention to detail and ability to multitask in a fast-paced environment.
• Problem‑solving attitude and willingness to learn.

If you are interested in this E-commerce Assistant role, please contact Mia at  or email

• Email:
• Call: