Customer Service Advisor

We are currently recruiting for a Aftersales Administrator to be based at the offices in Denbigh This is a fantastic opportunity for a highly organised individual to take on this essential supportive role within the Aftersales Department. This is a multi-faceted role involving the planning of our customer deliveries and service visits and dealing with customer queries. The main objective of this role is :
To deliver high levels of excellent aftersales service to all customers. To deal with and resolve customer queries and complaints from the beginning to reaching amicable resolution in a timely, proactive and efficient manner. To provide assistance, instruction, paperwork and administration support in relation to the delivery and service of customer products. Other aspects of this busy role will involve:
Ensuring all customer queries are responded to and dealt with in a timely and professional manner. Keeping the customer abreast and updated of all progress each step of the way. To investigate customer complaints or queries and to take ownership / responsibility of all matters until successfully concluded, ensuring that customer records are kept up to date on the companys internal database.

To respond to customer letters/correspondence and acknowledge accordingly. To liaise with our customers to arrange the delivery of their products or for a service engineer to visit them following a request they may have made. For the full

Job Description , please contact the HR department This is a demanding role that requires candidates to have / be: A positive work ethic and excellent communication skills at all levels ~ the majority of this role will be phone based with our customers, so a good phone manner is essential;
The ability to think on your feet and make decisions is essential for this role; A hard working team player that is reliable, trustworthy and has excellent organisational skills; A proven track record in effectively handing customer queries;
The working hours for this role are full time, working 32 hours a week Job Types: Full-time, Permanent Benefits:
Employee discount Free parking On-site parking

Education:

GCSE or equivalent (preferred)

Experience:

Customer service: 1 year (preferred)

Work Location:

In person Please also apply if you have experience in;
Customer Service, Administration, Aftersales Administrator, Telephonist