Duty Officer

Previous applicants need not apply

In this role, you will be responsible for day-to-day delivery and development of all the services Denbigh Leisure provides.

Part of DLL’s sector-leading portfolio of facilities, the site is one of the busiest fitness centres in the area, comprising state‑of‑the‑art strength and cardio areas, immersive studio and Club Cycle. With a thriving learn-to-swim programme, sports halls and all‑weather pitches, Denbigh Leisure provides a diverse programme to schools, clubs and the local community.

You will also provide leadership and management of all the staff within the site, including managing sickness and holiday cover, staff rotas, and the day‑to‑day performance of staff.

In this role, you’ll also be responsible for:

• The security of the building
• The safety of staff and customers
• Monies taken and income
• Relationships with Clubs, Voluntary groups, and Schools
• Developing the site’s programme and offer

You would also be expected to carry out routine maintenance and attend out‑of‑hours call‑outs where appropriate.

We take great pride in our facilities and the environment we offer to our customers, so we’d expect you to take ownership of the site, ensuring it’s clean, tidy, and safe for everyone to use at all times.

This is an excellent opportunity for anyone looking to take their next step as a leisure professional within a sector‑leading company, and a career pathway providing the opportunity for progression through experience and learning.

You will be an inspiring leader, with high levels of passion and enthusiasm for growing both staff and the business. Our ideal person will have excellent people skills, be highly organised and use their own initiative to problem‑solve.

You will ideally have some experience of working within a leisure, fitness or health facility as well as a relevant Level 3 qualification. However, for the right candidate who shares our values and has excellent leadership skills, we will provide all the necessary job‑specific training, so you just need a desire to learn and develop.

This role involves managing a team of staff and so leadership skills are important for this position. The leadership skills we are looking for are:

• Ability to inspire, motivate and empower others
• Passion and drive to deliver excellent services to customers
• Reliability and resilience
• Honesty, with the ability both to take responsibility and ask for help when needed

If you’re a friendly, people‑focused leader, looking for a step up in your career, and would like to work in a fast‑paced, sector‑leading company, then this could be a perfect fit for you.

Through continued and sustained investment over 12 years, DLL has developed a sector‑leading portfolio of facilities, including 7 premium fitness facilities, 7 unique food and beverage provisions, 2 incredible attractions and a stunning 1,000‑seat theatre.

The DLL team are a well‑established, passionate and driven team, with a culture of high performance and excellent customer service. Our past successes have led us to where we are today, with an excellent reputation in all our facilities, and a hard‑working team who thrive on the customer having the best experiences possible.

We work to a 'one team, one bank account' philosophy – we are all one team, regardless of which site you may be based at. Together we all contribute to making DLL successful.

• Ambition & Growth
• Trust & Integrity
• Excellence & Resilience
• Pride & Passion

Our workforce is of utmost importance to us and we are committed to supporting staff to achieve a positive work‑life balance. All employees of DLL are entitled to a variety of benefits, including:

• Discounted DLL Staff gym membership
• Personal and professional learning and development opportunities.

Please note this role may require a DBS check.

Location:

Club Denbigh, Denbigh Leisure Centre

Closing date: 4th August 2026