Business Applications Manager Job Denham area,England UK,IT/Tech

We’re looking for a forward-thinking Business Applications Manager to lead the development, optimisation and continuous improvement of our business applications, with a particular focus on Microsoft Dynamics 365.

This is an exciting opportunity to play a key role in our digital transformation journey, helping to maximise the value of Dynamics 365 and emerging technologies across the organisation. Working at the centre of technology, you'll ensure our business applications continue to evolve in line with organisational priorities, delivering excellent experiences for both colleagues and customers.

What You’llBe Doing

In this role,you'llbuild trusted relationships across the organisation, working closely with stakeholders to understand business priorities,challenge sand opportunities, translating these into practical system improvements and effective solutions.

You'lltake ownership of the Dynamics 365 roadmapand enhancement backlog, shaping futuredevelopmentsand ensuring the platform continues to evolve in line with organisational needs. Using data, customer and user feedback and operational insight,you'llidentifysmarter ways of working that improve experiences, increaseadoptionand drive continuous improvement.

Working alongside technical teams and external partners,you'lloversee the design, development and delivery of enhancements and new functionality, ensuring solutions are well-designed, user-focused, integrated with wider business systems and successfully implemented.

You’ll also:

Lead the ongoing management,support and continuous improvement of business applications
Use support trends, user insight and performance data to identify opportunities for improvement
Promote effective use of business applications through training, coaching and user engagement
Champion high-quality data management, integrity and governance practices
Ensure solutions remain compliant with GDPR and data governance requirements
Collaborate with stakeholders to prioritise enhancements and maximise business value
Support the adoption of new technologies and ways of working across the organisation

We're looking for a personable, strategic and customer-focused professional who can combine strong business applications expertise with a passion for continuous improvement.

You’ll be experienced in using data, customer and user feedback and operational insight to identify opportunities, improve processes and maximise the value of business systems. You'll understand how technology can support seamless end-to-end customer and colleague experiences and be able to translate business needs into practical solutions that align with organisational goals.

Equally important is your ability to lead change, build engagement and support users in adopting new ways of working, ensuring technology delivers lasting value across the organisation.

You’ll also bring:

Experience managing Dynamics 365 CRM Solutions, or equivalent experience managing other MS Dynamics solution components
Strong stakeholder management skills and the ability to build effective relationships at all levels
Experience gathering, analysing and acting on customer and user feedback to improve systems, services and experiences
A customer-focused mindset with a genuine passion for improving user and customer experiences
Experience integrating CRM platforms with wider business systems to support seamless end-to-end processes
Excellent analytical and problem-solving skills, with the ability to turn insight into action
Experience driving continuous improvement through data, feedback and best practice
Experience leading training, user adoption and change management initiatives
Understanding of data management and GDPR requirements

Some of the benefits you’llenjoy include:

Salary of £55,000 per annum
29 days holiday, including bank holidays
An extra day off for your birthday
1.5 days of volunteering leave per year
Monthly wellbeing allowance

After successful completion of probation:

Private medical cover and health cash plan
Enhanced family leave benefits
Retail discounts and additional lifestyle benefits

Key dates:

Virtual first-stage interviews: w/c 28th September 2026
Final-stage in-person interviews in Uxbridge:…