Insurance Claims Handler

Overview

Apply for the Insurance Claims Handler role at Ardent Advisors
. This position offers a competitive salary of £28,000 - £32,000 and is based in Harefield.

• Managing insurance claims from first notification through to resolution, ensuring fairness, accuracy and compliance
• Investigating claims, assessing liability and coverage, and making informed decisions
• Negotiating settlements and keeping customers clearly updated throughout the process
• Identifying potential fraudulent activity and escalating where required
• Maintaining accurate, well‑organised records and contributing ideas to enhance our claims processes

• Strong analytical and problem‑solving skills with excellent communication and negotiation ability
• Highly organised, capable of managing multiple cases simultaneously while maintaining outstanding attention to detail
• Empathetic, resilient, and comfortable making fair, balanced decisions—always acting with integrity
• GCSEs or equivalent minimum; A‑levels or degree preferred; professional qualifications such as CII an advantage
• Previous experience in insurance, claims handling, or a similar customer‑focused environment beneficial; motivated and customer‑driven

• Competitive salary with pension, healthcare and holiday allowance starting at 24-26 days per annum
• Employee benefits programme including discounts at major retailers, cycle‑to‑work scheme and Employee Assistance Programme

Clancy is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require any reasonable adjustments for an interview, please let us know and we will accommodate. We are proud signatories of the Armed Forces Covenant and Disability Confident Commitment.