Customer Service Representative

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Full Time Denham Springs, LA, US

Salary Range: $18.00 To $20.00 Hourly

At Total Food service Group (TFG), exceptional customer service is the foundation of everything we do. We're looking for a motivated, organized, an d people-focused Customer Service Representative to join our Denham Springs, LA team.

This is more than an administrative position, it's an opportunity to become a key member of a growing company where your communication skills, problem-solving ability, and attention to detail make a real impact every day.

If you enjoy helping customers, thrive in a fast-paced environment, and take pride in keeping operations running smoothly, we'd love to meet you.

Your responsibilities will include:

• Delivering exceptional customer service by phone, email, and other communication channels
• Scheduling service appointments while working side-by-side with the dispatch team for efficient response times
• Managing customer communication from start to finish
• Processing customer orders, returns, and service requests accurately
• Maintaining customer records and documentation with a high level of accuracy
• Collaborating with technicians, management, and internal departments to ensure seamless operations
• Utilizing Google Workspace and cloud-based scheduling software to manage daily workflows
• Identifying opportunities to improve processes and enhance the customer experience
• Safely operate forklifts to load and unload materials and shipments across the warehouse

We're looking for someone who is:

• Professional, friendly, and customer-focused
• Highly organized with exceptional attention to detail
• Able to prioritize multiple tasks in a fast-paced environment
• A strong communicator who enjoys solving problems
• Dependable, punctual, and self-motivated
• Comfortable learning new technology and business systems
• A collaborative team player who can also work independently

Required

• High school diploma or equivalent
• Minimum of one year of experience in customer service, dispatch, administrative support, or a similar role
• Excellent verbal and written communication skills
• Typing speed of at least 45 WPM
• Reliable transportation and dependable attendance (Monday-Friday)

Preferred

• Experience with dispatch or service scheduling
• Experience using Google Workspace (Docs, Sheets, Gmail, Calendar)
• Bilingual in English and Spanish

At TFG our people make the difference. We invest in employees who take pride in their work and are committed to delivering outstanding service.

Our Core Values guide everything we do:

People First. Forward Thinking. Whatever It Takes.

When you join TFG, you'll become part of a supportive, growing organization where your contributions are recognized, your ideas are valued, and there are opportunities to grow as the company continues to expand.

• Health insurance
• Life insurance
• Paid time off
• Vision insurance

TFG is proud to be an Equal Opportunity Employer.