Helpdesk ConsultantNetwork Technician

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Supportive, team‑oriented work environment
• Health Insurance – Tech Possible will pay 50% of the employee’s premium
• 401k Contribution – Tech Possible will match employee contribution up to 3%
• Optional benefits:
  Dental, Vision, Accident, Critical Illness, Short Term Disability, and Life Insurance
• Paid Holidays
• Access to Employee Assistance Program
• Company provided health club membership
• Travel reimbursement
• Opportunities for professional development and certification support

Tech Possible is seeking an experienced, hands‑on Helpdesk Consultant to join our growing team. This role supports a wide range of clients and environments, performing both remote and onsite work. The ideal candidate has strong experience in desktop support, Office 365, IT infrastructure, low‑voltage wiring, server support, and security camera systems.

• Provide desktop and end‑user support for Windows and macOS environments
• Perform network diagnostics and resolve connectivity issues
• Document configurations, changes, workflows, and processes
• Install, configure, and maintain network infrastructure (switches, firewalls, access points, etc.)
• Deploy, troubleshoot, and support Windows and Linux servers
• Handle low‑voltage wiring, including network cabling and terminations
• Install and configure IP‑based camera systems and NVRs
• Assist with project deployments and onsite service calls

• 5+ years of hands‑on experience in a similar IT role
• Strong desktop support skills (Windows 10/11, Office 365, printers, peripherals)
• Solid understanding of networking (VLANs, routing, switching, VPNs)
• Experience with server hardware, Active Directory, and virtualization (VMware/Hyper‑V)
• Proficiency in network cabling and terminations (Cat5e/6/6A)
• Experience with IP security camera systems
• Ability to lift equipment and work in attic/closet environments as needed
• Strong problem‑solving skills and attention to detail
• Valid driver’s license and reliable transportation

• Firewall configuration experience (Fortinet, Sonic Wall, Cisco, etc.)
• Familiarity with backup systems, cloud services, and RMM tools
• Certifications such as CompTIA Network+, Security+, or similar
• Previous MSP experience