General Manager

JOB SUMMARY

Urban Air is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun culture! This person will provide overall leadership, vision, and direction on initiatives and operating standards while creating a positive atmosphere for guests and staff.

• Hire, train, and provide mentorship to staff to develop their skills
• Build a team environment that delivers exceptional customer service
• Implement and execute all staff training programs
• Assist in selecting and developing Area Leads and Certified Trainers for increased responsibility and internal promotion
• Motivate and influence managerial staff through effective leadership and leveraging individual strengths for maximum productivity
• Ensure execution of all employee recognition and incentive programs as documented
• Maintain a strong community presence through partnerships with local community and business organizations

• Maintain a safe, clean, and secure environment for all guests and staff
• Oversee all aspects of operations including entertainment, food & beverage, attractions, and property to meet financial goals and company initiatives
• Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies
• Provide direction to the management team and ensure all staff perform at a consistently high level
• Promote positive employee relations through effective delegation, fostering high morale and upholding operational standards
• Assist owners with setting goals and hold managers accountable for meeting departmental objectives
• Monitor online reviews to maintain and improve guest experience standards

• Capitalize on business opportunities in the market area by executing company marketing strategies to drive sales
• Maintain systems ensuring fiscal responsibility for inventory control, including parceling and proper ordering
• Assure staffing levels and management coverage are optimal to maximize the customer experience while staying within labor budgets
• Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets

• Ability to enthusiastically interact with others
• Strong character and good judgment in decision‑making
• Experience in hospitality required:
  Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos or Restaurants
• 3+ years of Facility Operations & Management experience
• Demonstrated ability to develop team members in areas of responsibility
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Professional, energetic, self‑motivated, and able to inspire others with a positive attitude
• Intermediate computer skills – Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct displayed consistently
• Adaptability, flexibility, and enthusiasm for the business
• Strong communication skills; clear and concise verbal and written communication
• Ability to establish working relationships with employees, management, and vendors
• Ability to maintain and project professionalism internally and externally at all times
• Ability to establish and communicate a vision for the park
• Flexible approach; readily adapts to business and team needs and changes
• Ability to hold oneself accountable for high personal standards of conduct and professionalism
• Appreciation of diversity (thought, ethnic, gender, etc.)
• Innovative and strategic thinker

Our staff and guests are important to us and should be to you as well. For many employees, this is their first job. We are looking for a strong, vibrant leader who can set an example by providing guidance and direction to a majority of younger staff, encouraging and helping them grow professionally and personally as they enter the workforce. They will teach positive guest service skills to provide a fun, safe experience for our guests while ensuring the GM tasks are completed to control costs and drive revenue.

If this is you, apply now!

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Denham Springs is an equal opportunity employer.