Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Joining us as a Multi-Unit Team Leader
, you’ll provide leadership over three H&R Block tax offices. You’ll lead customer-centric teams, accelerate seasonal tax business, and drive growth across multiple offices. Prior tax preparation experience is not required. This role is in-person and not remote.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed.

• Lead front-line management and development of associates across three tax offices
• Deliver an outstanding client experience and achieve office growth objectives
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager to create and implement office-level growth plans and client targets
• Develop local partnerships and manage office community involvement
• Assist in recruiting and interviewing candidates for tax office positions
• Conduct timely performance reviews and address performance concerns with the Associate Relations Center
• Build an engaging team environment through training and coaching
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management
• Travel between offices as required
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People management experience with the ability to grow and develop associates
• Aptitude for executing growth plans and fostering a growth-oriented culture
• Strong decision-making and judgment skills; able to perform in a fast-paced environment with minimal supervision
• Strong interpersonal and communication skills with a customer-centric mindset
• Computer proficiency with MS Office
• Bachelor’s degree in a related field, or high school diploma with equivalent experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

This role is in-person and not remote. You will start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (where eligible)
• Details of available benefits at

We invest in a connected culture where trust, care, and connections guide how we work together, creating an environment where everyone feels they belong. We are an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.