Leasing Manager

Overview

Leasing Manager / POSITION:
Leasing Manager

REPORTS TO:

Property Manager

The purpose of this job description is to communicate the responsibilities and duties associated with the position. While the information should be considered a comprehensive description, some responsibilities and duties may not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

Review duties, skills, and physical requirements to ensure you can perform all duties and possess the necessary skills and abilities.

JOB BRIEF: The Leasing Consultant is the property’s sales representative whose primary duties are to greet prospects, present professionally the features and benefits of the property, and secure lease agreements from qualified persons. A Leasing Consultant is service-oriented and strives to make current residents feel welcome and comfortable in their community. The Leasing Consultant will contact a person of authority should any situation warrant an action or decision not included in duties and responsibilities.

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Maintain complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment.
• Maintain complete knowledge of lease contracts, applications, and addenda.
• Maintain complete knowledge of Sun Ridge policy and procedures as outlined in the Employee Handbook and Operations Manual.
• Immediately notify supervisor or AVP of any illegal conduct by a vendor, resident, or employee.

MARKETING AND LEASING

• Maintain a professional, friendly atmosphere in the leasing office and in areas where prospects and residents meet.
• Keep the work area clean and organized.
• Inspect models and prepare vacancies daily to ensure cleanliness.
• Answer incoming calls and handle each call (prospect, irate resident, service request, etc.). Transfer calls to Assistant Manager or Manager when appropriate.
• Greet prospective residents, qualify needs and preferences, professionally present the community and specific apartment(s) while highlighting features and benefits.
• Monitor local market conditions and trends. Contribute ideas to the Manager for marketing and resident satisfaction improvements.
• Perform outreach marketing duties.

ADMINISTRATIVE

• Correctly complete all lease applications, process verifications, and notify prospective residents of results.
• Complete lease paperwork and related addenda per Sun Ridge policy.
• Accept rent and deposits (not cash or incomplete money orders). Provide receipts upon request using approved Sun Ridge receipts.
• Complete Guest Information forms on all prospects, send thank-you notes, and perform follow-up.
• Enter traffic from Welcome Cards into the computer daily.
• Physically inspect the property when on grounds; report service needs to Manager (litter, cluttered patios, inoperable vehicles, etc.).
• Inventory office supplies weekly; report needs to the manager.
• Organize and file reports, leases, and paperwork daily.
• Attend company meetings when requested.
• Document all resident communication (verbal and written) in the lease file.
• Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc.
• Accompany outside vendors on service calls for occupied apartments when necessary.

TRAINING

• Complete all Grace Hill courses by required deadlines. Commissions and bonuses require timely completion.

GENERAL

• Performs any additional duties assigned by Manager or Property Supervisor.
• QUALIFICATIONS

Requirements include maintaining good leasing and closing skills, staying organized, and possessing basic computer skills.

An employee will work a flexible schedule, often including weekends and holidays. 20-40 hours per week depending on full or part-time status. Overtime must be approved by a supervisor prior to working over 40 hours if full-time or 25 hours if part-time.

• PHYSICAL:
  Stand/walk or sit as…