Technical Support Specialist

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This range is provided by EPITEC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$45.00/hr - $48.00/hr

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Join Our Dynamic Team as a Technical Support Specialist in Denison, Texas!

Are you ready to take your career to the next level? We are seeking a talented Technical Support Specialist to join our innovative and collaborative team in Denison, Texas. This is an exciting opportunity to work on cutting-edge infrastructure projects and make a significant impact within our organization.

Job Type: W2 Contract

Pay Rate: $45 - 48/hourly with optional benefits plans

• Exposure to Complex Projects: You'll be working on a variety of challenging infrastructure technology components and projects that will enhance your skills and expertise.
• Skill Development: This role offers ample opportunities for professional growth and development, allowing you to continuously expand your knowledge and capabilities.
• Collaborative Environment: You'll be part of a supportive and dynamic team that values collaboration and teamwork. You'll have the chance to work with some of the best minds in the industry.

• Working directly on technical problem identification and resolution.
• Working independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems.
• Participating in integrated testing and acceptance of infrastructure components.
• Working with vendors on the integration of purchased systems and/or infrastructure solutions.
• Working with vendors to troubleshoot/upgrade/patch purchased solutions to resolve critical issues and/or remediate security gaps.
• Designing and implementing processes, or process improvements, to aid in development and support.

• A degree in Computer Science, Computer Information Systems, or Manufacturing with 4 years of IT factory-facing experience, or at least 5+ years of working experience without a degree.
• Strong communication skills and ability to provide a positive customer support experience.
• Strong teamwork skills and ability to forge relationships with key IT organizations and suppliers to achieve success in delivering IT solutions or resolution to issues.
• Strong Problem Solving / Troubleshooting skills including a base understanding of PC configurations, images and software installation practices across a variety of devices.
• Ability to configure and troubleshoot issues regarding desktops, laptops, tablets, and printers.
• Understanding of Microsoft Office Suite and ability to install/configure applications.
• Working knowledge of Microsoft Active Directory managing related organizational structures.
• Basic understanding of networking skills and factory firewall topologies and architectures.
• Availability to work off-shift when needed for systems changes or be on a call rotation to provide support should any systems be down on evenings or weekends.

• 1-3 years’ experience with manufacturing applications (such as SAP, SAP ME, PINpoint or Lincoln Checkpoint/Weld Sequencer).
• 1-3 years’ experience with Microsoft Applications (such as SharePoint, Power BI, Power Apps, Power Automate, Excel etc.).
• Working knowledge of Cisco network hardware and software.
• General networking skills, such as TCP/IP settings on a PC, Cat5 wiring, some knowledge of how VPN and routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems.
• Database experience with Oracle, Snowflake or SQL related systems.
• MCSE Certification, Dell PC Certification and/or A+ Certification.
• Understanding of IT Service Management and ITIL based support processes (Incident Management, Change Management, Problem Management).

This role offers a unique opportunity to work in a manufacturing environment, where you'll be actively involved in resolving key outages and supporting production line activities. You'll have the chance to develop your skills, collaborate with vendors, and contribute to the success of our organization.

If you're ready to take on this exciting challenge and be part of a team that values your contributions, apply now and start your journey with us!

Associate

Contract

Information Technology

Agriculture, Construction, Mining Machinery Manufacturing