Front Desk Staff

Job in Denpasar, Bali-Denpasar, Bali, Indonesia

Listing for: Confidential

Full Time position
Listed on 2026-09-20

Job specializations:

Administrative/Clerical
Office Administrator/ Coordinator
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator

Salary/Wage Range or Industry Benchmark: 72540000 - 100440000 IDR Monthly IDR 72540000.00 100440000.00 MONTH

Location: Denpasar

Summary :

Responsible for managing the front desk area, welcoming and serving professional guests/visitors, handling incoming and outgoing communication channels (calls, emails, and correspondence), and supporting basic office administration and facility operations to ensure a positive company image and smooth daily office workflow.

Job Description s :

1. Greet guests, clients, and visitors in a friendly, professional manner, and manage guest logbooks in compliance with security procedures.

2. Handle incoming calls, transfer them to the appropriate extensions or departments, and record/forward messages promptly and accurately using proper phone etiquette.

3. Manage, record, receive, and distribute incoming and outgoing mail, documents, and packages in an organized manner.

4. Provide basic general information to guests and internal personnel regarding facility operations and building coordination lines.

5. Support basic facility administrative tasks, including operating Microsoft Office applications (Word, Excel, Outlook) for routine logging and reporting.

6. Ensure the lobby and front desk areas are clean, tidy, presentable, and secure in accordance with company grooming and aesthetic standards.

7. Coordinate with the Facilities team (FM/FM Lead) regarding issue reporting, front office supply needs, and common area maintenance.

Requirements :

1. Minimum Associate Degree (D3) or Bachelor's Degree (S1) in any major (Communication, Languages, Hospitality, or Tourism preferred)

2. Minimum 1-2 years of experience in Front Office, Customer Service, Receptionist, or Hospitality roles.

3. Proficient in spoken and written Indonesian, with good command of English (both spoken and written email correspondence).

4. Experience in the BPO or gaming industry is an advantage.

5. Proficient in operating Google Workplace App (Sheet, Slides, Mail), managing visitor logbooks, and handling incoming/outgoing document traffic.

6. Willing to work on weekends, public holidays, and shifting schedules including night shifts.

7. Willing to be placed in Denpasar, Bali (WFO).