Service Manager
Job in
Denpasar, Bali-Denpasar, Bali, Indonesia
Listed on 2026-10-09
Listing for:
PT. Erajaya Swasembada, Tbk.
Full Time
position Listed on 2026-10-09
Job specializations:
-
Automotive
-
Management
Job Description & How to Apply Below
- Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.
- Supervise and develop the service advisor, technician, and workshop support teams.
- Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.
- Handle customer escalations professionally and ensure timely resolution.
- Coordinate with Parts and Sales departments to ensure seamless after-sales support.
- Ensure all service processes comply with brand standards and local regulations.
- Monitor inventory, tools, and equipment required for workshop operations.
- Prepare regular reports on service performance and propose improvements.
- Provide coaching and performance evaluations to team members.
- Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role.
- Strong knowledge of EV systems and diagnostics is a plus.
- Proven leadership and people management skills.
- Customer-focused with strong communication and problem-solving abilities.
- Familiar with dealer management systems (DMS) and workshop operations.
- Ability to work in a fast-paced, dynamic environment.
- Willing to be placed at Xpeng Dealer Operations
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