Service Head; Xpeng Denpasar

Lead daily operations of the service department, ensuring smooth workflow and timely vehicle service.

Supervise and develop the service advisor, technician, and workshop support teams.

Monitor and improve service KPIs: customer satisfaction, service lead time, workshop productivity, and revenue.

Handle customer escalations professionally and ensure timely resolution.

Coordinate with Parts and Sales departments to ensure seamless after-sales support.

Ensure all service processes comply with brand standards and local regulations.

Monitor inventory, tools, and equipment required for workshop operations.

Prepare regular reports on service performance and propose improvements.

Provide coaching and performance evaluations to team members.

Minimum 5 years of experience in automotive service, with at least 2 years in a managerial/supervisory role.

Strong knowledge of EV systems and diagnostics is a plus.

Proven leadership and people management skills.

Customer-focused with strong communication and problem-solving abilities.

Familiar with dealer management systems (DMS) and workshop operations.

Ability to work in a fast-paced, dynamic environment.

Willing to be placed at Xpeng Dealer Operations