Business Regional Support Intern; Placement: Bali

Build What Matters. Grow Beyond Limits.

DOKU is where innovation meets real impact, creating seamless, secure payment experiences for millions, every day.

This position will play a key role in managing administrative workflows, facilitating partner onboarding, and gathering merchant insights to improve our services. This role requires strong organisational skills, the ability to interact professionally with merchants, and basic financial/reporting acumen.

• Prepare, review, and manage administrative documents related to merchant data, including new sales proposals and contract renewals.
• Maintain accurate and up-to-date merchant records in the company database.
• Assist in the end-to-end onboarding process for new merchant partners.
• Coordinate with internal teams (e.g., Product, Engineering) to ensure smooth technical integration and timely go-live
• Analyse recurring merchant challenges and identify opportunities for the business to better address those needs
• Support the creation of business reports on payment transaction volumes for specified periods and selected merchants.
• Ensure accuracy of transaction data and present findings in a clear, actionable format

• Ongoing students or fresh graduates of a Bachelor’s degree in Business, Management, Accounting, or a related field
• Proficiency in Bahasa Indonesia and English (both written and spoken) is required.
• Willing to work from Bali

• Familiar with Google Workspace (Docs, Sheets, Slides) or Microsoft Office.
• Basic experience with spreadsheets (data entry, sorting, simple formulas).
• Experience with petty cash handling or basic bookkeeping is a plus

• Strong attention to detail and ability to multitask.
• Good interpersonal and communication skills.
• Problem-solving mindset and willingness to learn.
• Ability to work independently and meet deadlines

Be part of a team shaping what’s next.

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