Customer Support; Desk

Job opportunity for Customer Support (Travel Desk) at PT U & I Holidays in KOTA DENPASAR, BALI, Indonesia.

U & I Holidays is a Destination Management Company for Indonesia. Established in 2009, we yearn persistently to offer the best of the services in a coordinated way for our Travel Trade partners, so that they in turn drive their retail business by offering phenomenal experiences to the end users. Conceptualized by two budding entrepreneurs Shyam Upadhyay & Ashish Indulkar, we assure comprehensive ground handling solutions including viable logistics, prompt local assistance and meticulous resource management to outline a spectacular experience for the discerning traveller.

• Give welcoming remarks to guests and ask for feedback
• Remind guest program
• Handle guest complaints
• Build and Maintain Good Relationships with Customers
• Monitor and Resolve Service Issues
• Record and Track Customer Interactions
• Ensure that there are changes to the guest program and inform the Voucher Division
• Check if there is a free transfer from the hotel to the airport
• Manage Guest Feedback and Satisfaction Surveys
• Coordinate with other divisions

• High school diploma or equivalent in a related field
• Proficient in english both verbal and written
• Experience in customer service or a similar role
• Strong communication skills, including active listening and clear articulation
• Ability to solve problems, alleviate conflicts, and escalat tactfully
• Ability to multitask, manage time, and prioritize
• Ability to work individually and as a team member
• Strong interpersonal skills
• Ability to stay calm when customers are stressed or upset
• Familiarity with the company's products and services
• A positive and professional work attitude
• Attention to detail