Admin​/GRO

Administration & Guest Relations Officer

Cake Empire Bali – Seminyak, Bali
Full-Time Position

Cake Empire Bali is a boutique cake studio specialising in handcrafted celebration cakes, premium desserts, baking classes, and memorable customer experiences.

We are looking for an organised, friendly, and proactive Administration & Guest Relations Officer to support our daily operations and be one of the welcoming faces of Cake Empire. This position combines administration, customer service, sales support, purchasing, and front-of-house responsibilities.

You will be responsible for ensuring customers receive professional and attentive service from their first enquiry until their order or experience is completed. You will also support the team with invoicing, sales records, petty cash, purchasing, class coordination, and general administration.

Welcome customers warmly and professionally.

Respond promptly to enquiries through Whats App, Instagram, email, phone calls, and walk-ins.

Provide accurate information about cakes, baking classes, dessert tables, and other services.

Prepare quotations, confirm orders, and follow up with customers.

Coordinate order details with the pastry and cake-decorating teams.

Recommend suitable products, upgrades, and add-ons.

Assist customers attending baking and decorating classes.

Help maintain a clean, organised, and welcoming front-of-house area.

Prepare and send customer invoices.

Record daily sales accurately in company spreadsheets.

Maintain petty cash records and reconcile physical cash.

Record company expenses and organise receipts.

Maintain accurate customer and order information.

Prepare daily, weekly, or monthly reports when requested.

Keep Google Drive folders, paperwork, and digital records organised.

Purchase required items through Shopee and approved suppliers.

Monitor deliveries and follow up on delayed or cancelled orders.

Coordinate daily deliveries with the company driver.

Monitor stock levels of packaging, cake boxes, candles, cake toppers, decorations, and office supplies.

Arrange printing of stickers, certificates, recipe books, cake-care cards, and other materials.

Print and prepare cake-topper designs using the cutting machine.

Confirm upcoming class and production requirements with the kitchen team.

Upload Instagram Stories or Reels when requested.

Respond professionally to customer comments and messages.

Record and communicate customer feedback.

Encourage satisfied customers to tag Cake Empire on social media.

The ideal candidate will have:

Previous experience in administration, customer service, hospitality, retail, or guest relations.

Strong written and verbal communication skills in Bahasa Indonesia.

Good conversational English.

A friendly, confident, and professional personality.

Strong attention to detail and organisational skills.

Basic knowledge of Microsoft Office or Google Workspace.

Confidence using Whats App, Instagram, email, and online shopping platforms.

Basic cash-handling and spreadsheet skills.

The ability to multitask and work calmly during busy periods.

A proactive attitude and willingness to solve problems.

An interest in cakes, hospitality, events, or creative businesses.

Availability to work weekends or public holidays when required.

A creative and supportive working environment.

The opportunity to grow with an established and expanding Bali business.

Training across customer service, administration, sales, and daily operations.

Staff benefits and incentives based on company policy.

A workplace where creativity, teamwork, professionalism, and genuine hospitality are valued.

Cake Empire Bali
Jalan Sunset Road, Pertokoan Mahalini No. 18, Seminyak, Bali