Ticketing Officer

We are looking for a Ticketing Officer to support our ticketing operations and ensure accurate and efficient flight booking and ticketing processes. The ideal candidate is detail-oriented, organized, and has a good understanding of airline ticketing and GDS systems.

Key responsibilities

Handle flight reservations and ticket issuance using GDS (Amadeus, Galileo, or Sabre)

Process ticket issuance, reissue, rerouting, cancellation, and refund according to airline rules

Check fares, flight schedules, passenger details, baggage allowance, and ticket conditions accurately

Monitor Ticketing Time Limit (TTL) and ensure bookings are processed within the required timeframe

Monitor flight schedule changes and coordinate alternative arrangements when necessary

Update ticketing and booking information accurately in the company's internal system (Jambix)

Maintain complete and organized records of ticketing transactions

Coordinate with Sales, Reservation, and Operations teams to ensure smooth travel arrangements

About you

1-3 year of experience in ticketing or travel industry; fresh graduates with relevant knowledge are welcome to apply

Familiar with Amadeus, Galileo, or Sabre is preferred

Good understanding of airline fares and ticketing procedures

Detail-oriented with strong accuracy and attention to detail

Good communication and coordination skills

Able to work under pressure and meet deadlines

Able to work independently and as part of a team

Opportunity to develop your career in the travel and tourism industry

Hands-on experience with international ticketing and GDS systems

Professional and supportive working environment

Opportunities to learn and grow with the company