Reservation & Customer Service

We run two tour brands in Bali. Most of our guests are international travellers, and nearly every booking happens over Whats App. We are a small team, so the person in this role owns the guest conversation from first message to completed activity.

Reply to incoming Whats App enquiries quickly, warmly, and accurately - the majority in English

Explain packages, pricing, duration, meeting points, and activity requirements

Turn enquiries into confirmed bookings: dates, time slots, pax count, and guest details

Send payment links

Issue booking confirmations and receipts

Coordinate schedules with operators and our partner venue, and check availability before confirming to guests

Handle reschedules, cancellations, and complaints following our SOP

Log every booking into Google Sheets: guest name, activity date, program, pax, nationality, payment method

Follow up on unanswered enquiries and request reviews after the activity

Confident, polite written English - you will be asked to complete a short chat test

Comfortable with Whats App Business (labels, quick replies, catalog) and basic Google Sheets

Detail-oriented: one wrong date or pax count means a guest misses their activity

Fast to respond - our target is under 5 minutes during working hours

Willing to work weekends and public holidays on a rota

Own Laptop/Computer and reliable internet

Experience in a travel agency, tour operator, hotel reservations, or online customer service is an advantage

Familiarity with Bali tour routes

Experience with Midtrans, Paypal, or similar payment gateways

"Hi, we are 4 adults arriving in Bali on the 12th. Is the ATV available in the morning and how much for 4 people?"