AI Solutions Consultant - AI Startup; Bali; Rp IDR

This is a customer-facing role. You will be speaking directly with US and European enterprise customers every day, and fluent, polished English is non-negotiable. An ability to give a good impression to customers and solve their problem is also vital. If that's not you, this isn't the role.

We're hiring an AI Solutions Consultant to own how Kulu's AI agents perform in the hands of real enterprise customers, and how those customers realise value from them. This is the person who takes an agent from "deployed" to "excellent": analysing live sessions, finding friction, iterating configs and prompts, and running the deployment support our customers pay for.

It's a genuinely cross-functional seat, working between commercial, product, and engineering: you understand what a customer is trying to achieve, you know our product intimately enough to get that performance out of it, and you know what's shipping next well enough to put it to work for them. This is a hands-on, high-ownership role, not a consulting seat where you write decks about what engineering should fix.

We want someone who opens the session traces, finds the problem, ships the config change, and proves it worked in the next batch of sessions.

The impression you leave with customers matters: they should trust you, enjoy working with you, and come away confident their agent is in expert hands.

Kulu is a small team moving fast, and until now this work has been done by the CCO personally: session-by-session analysis across hundreds of live onboarding calls, friction reports, config rebuilds, and a test playbook that you will inherit and make your own. You'll take over a working system, run it across a growing portfolio of paying customers, and become the reason our deployment support tiers are worth what customers pay for them.

About Kulu

Kulu builds screen-aware AI voice and chat agents that onboard users for enterprise SaaS companies. We're a high-performance, high-bandwidth communication team. We run live daily standups, Slack constantly, and jump into huddles rather than letting long async threads develop. Product, engineering and commercial conversations overlap heavily. This suits people who enjoy working closely with highly engaged colleagues, talking through problems in real time, and moving quickly as new information emerges.

We are deliberately building an in-person culture in Bali, and this role sits inside it, working alongside the engineering team while facing customers in the US and Europe.

You will be the single point of ownership for agent performance across our deployed customer base. "Own" means own: you run it end to end, you're accountable for the outcome, and no customer's agent quietly degrades on your watch.

• Customer value realisation: Understand what each customer bought Kulu to achieve, how they realise value through their deployment, and how to maximise it. You translate a customer's goals into agent behaviour, and agent performance back into outcomes their leadership cares about. When a customer renews, it's because you made the value undeniable.
• Session analysis and friction reporting: Watch and analyse live agent sessions across customer deployments, at the volume this actually takes, not a sample. Identify where users hit friction, where the agent skips, stalls, or mishandles a turn, and turn that into structured friction reports in Kulu's house style that customers act on and trust.
• Config and prompt iteration: Own the meeting configs and prompts for every managed agent in your portfolio. Design, ship, and validate improvements: intent-based routing restructures, node flow changes, content refinement. Separate structural changes from content changes and validate them independently. We've been burned by…