Senior Airport Lead

Company Description

Let your passion fly!

We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.

Our global family can open up a world of opportunities for you.

This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere.

Join us and discover just how far you can go!

The Senior Airport Lead coordinates assigned day-to-day operational activities at the airport. The role supports the Airport Manager / Duty Airport Manager by guiding frontline colleagues, ground handlers and other partners during assigned operational activities to help deliver smooth and efficient operations in full compliance with established safety and security standards. The role also supports the delivery of the best possible airport experience, helping ensure every customer feels valued, recognised and cared for.

• Item 1 of 2, Support the execution of corporate safety, security and quality policies during assigned turnaround activities.
  
  Support the execution of corporate safety, security and quality policies during assigned turnaround activities.
• Item 2 of 2, Support local airport management in identifying and mitigating personal, safety, and security risks for employees and suppliers.
  
  Support local airport management in identifying and mitigating personal, safety, and security risks for employees and suppliers.

• Item 1 of 3, Coordinate assigned turnaround activities and guide Ground Handling Agent teams during the operation.
  
  Coordinate assigned turnaround activities and guide Ground Handling Agent teams during the operation.
• Item 2 of 3, Conduct flight briefings to support safe and effective day-to-day operations.
  
  Conduct flight briefings to support safe and effective day-to-day operations.
• Item 3 of 3, Support regular Quality Control checks on station performance.
  
  Support regular Quality Control checks on station performance.

• Item 1 of 3, Support frontline colleagues and ground handling agents in delivering excellent customer service.
  
  Support frontline colleagues and ground handling agents in delivering excellent customer service.
• Item 2 of 3, Support the use of new technologies in the provision of customer service.
  
  Support the use of new technologies in the provision of customer service.
• Item 3 of 3, Provide recognition and personalised service to high-value customers.
  
  Provide recognition and personalised service to high-value customers.

• Item 1 of 3, Role-model expected behaviours and engage with frontline colleagues to support a collaborative work environment.
  
  Role-model expected behaviours and engage with frontline colleagues to support a collaborative work environment.
• Item 2 of 3, Assist with operational onboarding activities for new hires and supplier staff.
  
  Assist with operational onboarding activities for new hires and supplier staff.
• Item 3 of 3, Observe day-to-day operational delivery, provide informal on-the-job coaching and operational feedback.
  
  Observe day-to-day operational delivery, provide informal on-the-job coaching and operational feedback.

• Item 1 of 3, Familiar with all contingency plans and manual fallback procedures to meet the required standards.
  
  Familiar with all contingency plans and manual fallback procedures to meet the required standards.
• Item 2 of 3, Coordinate the immediate operational response to flight disruptions and irregularities.
  
  Coordinate the immediate operational…