IT Software Support

NUSA, short for Nexa Solusi Indonesia, is a prominent innovator in web-based systems and applications. NUSA has developed groundbreaking products including Nusa Gold, a jewelry management system, and Nusa Inventory, the only cloud-based RFID system in Indonesia. The company also delivers solutions in Human Resources Management, Customer Relationship Management, and Hotel and Property Management.

As an IT Software Support professional, you will provide technical support to clients and assist them in troubleshooting a variety of software and network-related issues. Day-to-day tasks will include diagnosing and resolving technical problems, and maintaining system performance. Additionally, you will collaborate with customers to deliver an exceptional support experience. This is a full-time, on-site role based in Denpasar.

• Troubleshoot software/system issues (POS/ERP/CRM)
• Provide daily IT helpdesk support (remote/on-site)
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred
• A proactive approach to learning new technologies and staying updated on industry trends
• Assist basic coding/automation & simple integrations