Advance Wordpress Support Engineer

We've got an incredible brand -- now we're busy creating the legend behind it. At , we've set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

We've got an incredible brand -- now we're busy creating the legend behind it. At , we've set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.
Our aim and promise is bold: to become the world's most trusted hosting company. If you're eager to contribute your time and talent to something bigger that people will talk about long after your work is done --  is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it's at  If you believe the best success is always shared success, with your teammates, for your customers --  is your next work home.
At , we're not just hosting websites. Although we do a great job of that for millions of websites. We're helping our customers tell their stories and connect with their people. Creating product experiences helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.
All because we care ... about each other's success. Our team is 750+ strong and growing, spread across the globe.
We can't do this alone. Come join the journey. And help us build something better together.

• Diagnose and resolve complex Word Press core, theme, and plugin conflicts across various client environments
• Deeply investigate and resolve technical issues within Woo Commerce ecosystems, with a heavy focus on payment gateway integrations and custom shipping setup issues

• Perform advanced malware infection cleanup, core file repairs, and database cleaning to fully restore compromised sites
• Implement deep website security hardening protocols to proactively safeguard client sites against vulnerabilities and emerging threats

• Execute advanced speed and performance optimizations, including caching strategy setup, asset minification, database cleanup, and query optimization

• Conduct deep server-level troubleshooting by analyzing PHP, PHP-FPM, webserver (Nginx/Apache), and SQL logs to isolate root causes
• Monitor and manage PHP processes, memory limits, and execution timeouts to maintain server health and stability

• Expert Word Press & Woo Commerce Mastery:
  Extensive experience in advanced Word Press troubleshooting and deep hands‑on expertise in Woo Commerce (specifically payment gateways and shipping configurations)
• Security & Cleanup Expertise:
  Proven track record in advanced malware identification, manual cleanup, and implementing robust security hardening measures
• Server & Diagnostic Proficiency:
  Demonstrated experience analyzing server logs (PHP, webserver, SQL) and managing PHP processes to solve complex performance or environment issues
• Command Line & Terminal
  
  Skills:
  
  Strong command-line proficiency with Linux terminal navigation and WP-CLI for site management, automation, and troubleshooting (Preferred)
• Development & Code Literacy:
  Intermediate-to-advanced knowledge of PHP, SQL, JavaScript, and CSS to read, debug, and patch underlying code issues (Preferred)
• Hosting
  
  Experience:
  
  Direct background working within web hosting or server management environments

• Be part of a global, purpose-driven team building one of the world's most trusted hosting companies
• Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self‑motivated

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.
At , success is always shared — with our people, our customers, and our communities.