Quality Analyst - Mandarin Speaker

Job opportunity for Quality Analyst - Mandarin Speaker at Gear Inc. Indonesia in KOTA DENPASAR, BALI, Indonesia.

Key Responsibilities

• Review the implementation and efficiency of quality and inspection systems
• Plan, conduct and monitor testing and inspection of materials and products to ensure product quality
• Investigate customer claims and non-conformance issues
• Analyze data to identify areas for improvement in quality systems
• Develop, recommend, and monitor corrective and preventative actions
• Evaluate audit findings and implement appropriate corrective action

• Bachelor's degree in any field or equivalent experience
• Minimum 1 year of experience in customer support or service analysis
• Experience in BPO is an advantage
• Familiarity with content moderation is preferable
• Strong English communication skills, both written and verbal (minimum B2, C1 preferred)
• Proficiency in Traditional Chinese (reading and writing required)
• Excellent communication, analytical, and problem-solving skills
• Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Drive)
• Ability to gather and interpret requirements from international/foreign customers
• Willingness to handle multiple projects simultaneously
• Willing to work on weekends, public holidays, and shifting schedules, including night shifts
• Willing to be based in Bali, Indonesia (WFO)