Quality Analyst

Quality Analyst

As the Quality Analyst, you will be responsible for ensuring the high-quality execution of data policies, delivering targeted feedback to optimize team accuracy, and minimizing risks to help shape a positive and reliable digital environment.

• Good English skills in reading and gathering information from foreign customers' requirements;
• B2 English level required (Able to understand/read documents).
• Excellent verbal and written communication skills in English, with the ability to express ideas clearly and concisely.
• Have at least 1-year experience in customer support and service analysis;
• Having content-moderation-related skills is preferable;
• Be detail-oriented with strong analytical skills;
• Proficient skills with MS Office and Google Drive;
• Willingness to handle multi-projects;
• Having good communication skills is an advantage;
• Able to work on Holidays is preferable.

• Review the implementation & efficiency of quality and inspection systems;
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products;
• Investigate customer's claims and non-conformance issues;
• Analyze data to identify areas for improvement in the quality systems;
• Develop, recommend, and monitor corrective and preventative actions;
• Evaluate audit findings and implement appropriate corrective action.