Office Support Assistant; Night Desk Clerk

Title: Office Support Assistant (Night Desk Clerk)

Employee Classification: Office Support Assistant

Campus: University of North Texas

Division: UNT-Student Affairs

Sub Division-Department: UNT-Housing

Department: UNT-Residence Hall Operations-163803

Job Location: Denton

Salary: $32,240.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves over 6400 students in 14 residence halls. Our department is organized into the following areas:
Residence Life, Systems and Services, and Facilities and Business Operations. UNT Housing contributes to the mission of the university by promoting safe living environments, fostering student connections and campus engagement, and providing a wide range of learning opportunities.

The Office Support Assistant serves the full time staff member at the front desk overnight, providing a welcoming, safe, and secure environment for residents of the community. This position reports crisis and maintenance issues to on-call staff while providing customer support and other administrative follow-up.

High school diploma.

Strong customer service skills. Knowledge of Microsoft Office. Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others. Ability to keep records, to assemble and organize data, and to prepare and submit reports in acceptable formats. Ability to conceptualize, plan and organize assignments and tasks. Ability to work on confidential tasks utilizing judgment, tact, and resourcefulness.

Skill in developing and maintaining good working relationships. Knowledge of policies, practices, procedures and terminology of assigned function.

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• Security:
  Maintains a physical and active presence at the desk;
  Provides alert, timely, and attentive monitoring of security camera feeds and doorways;
  Interacts with students and staff.
• Customer Service:
  Engages with residents and other customers in a welcoming and professional manner. Provides consistent, reliable, and responsive customer service.
• Administrative:
  Maintains accurate inventory of all residence hall…