Senior Registration Services Analyst - Registrar's Office

This position performs responsible analysis of all registration student files for determination of student eligibility for special Registrar programming and applications, including but not limited to graduation, Veteran's Affairs, course registration, student academic progress, degree audit, and student historical data and review with published requirements for each degree by performing tasks involving detail verification of degree plans as well as detailed document preservation, organization, and maintenance.

Work is performed under general supervision and performance evaluation is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

Reports to:

Registrar, Office of the Registrar

Supervises:
Registration Processing Specialists I as assigned.

• Provides office management, supervisory discretion, and associated decision making in the absence of the University Registrar and/or Associate Registrar.
• Provides professional development and training related to all aspects of front-desk, online, and phone service delivery of Registrar office functions.
• Provides campus-wide management of academic grading support, maintenance, input, and delivery through Web Advisor and all related communication and instruction/training for faculty/academic leadership, and other related team members.
• Makes recommendations and assists IT leadership with maintenance, revision, upkeep, and upgrades related to various Registrar software and support programming, including DARS, Colleague/Datatel screens and processing, Registration Priorities, Web Advisor, and other new/current programs.
• Provides mastery, and implementation of federal, state, and institutional record-keeping and accreditation standards, policies, and procedures, providing appropriate training and information as well as policy implementation recommendations and training.
• Participates, facilitates, and presents at registrar related functions and operations at all orientation and new student workshops, as well as other Admissions related transfer and new student presentations.
• Coordinates graduation/commencement ticketing, diploma orders, distribution, and graduation extravaganza, as well as maintenance of all graduation designations and information for campus partners, including the bookstore, student union, and other campuses.
• Manages overall transcript functionality of the office, to include transcript ordering, services, and updates, and as well as maintenance of transcript archival records and information.
• Manages front desk customer service and scheduling/training, to provide leadership and service in continuous improvement in the delivery and processing (accuracy, efficiency & satisfaction) of withdrawals, drop/add, course registrations, student change of information, and other areas.
• Coordinates Texas residency verifications, reviews, audits, and student guidance/advisement related to residency classifications, status, and reclassifications.
• Serves as liaison and representative of the department with Bursar, Financial Aid, Academic Leadership & Departments, Graduate School, Undergraduate Studies, and other related campus offices.
• Manages Registrar's Office website and review regularly for updates/edits/revisions as well as all online social networking presences.
• Manages ACD client interaction, including monthly evaluations and assessment of performance as well as goal setting.
• Manages information, training, and student advisement related to special programming, including…