Digital Operations Analyst

Overview

Digital Operations Analyst role at Cosmo Prof Beauty. This position is hybrid, requiring in-office presence as per company policy. Currently located in Denton, TX, with relocation to Plano, TX (Legacy West) in late fall 2025, working 3 days per week in the office.

• Build and maintain reports using SFCC, GA4, Power BI, and Tableau to track demand performance indicators and analyze digital behavior and trends to generate actionable insights
• Partner with Finance to forecast demand KPIs and key ecommerce metrics
• Prepare daily and weekly ecommerce performance snapshots for senior leadership; conduct planned and ad hoc analyses to support cross-functional initiatives, including inventory tracking tied to marketing and CRM activity
• Own all aspects of promotions process requiring close alignment with ecommerce merchandising and COE. Provide oversight and operational direction to the Promotions Coordinator, ensuring timely and accurate campaign execution based on business and website strategy
• Recommend optimizations to improve product visibility, conversion, or engagement
• Identify gaps or inefficiencies in data collection and partner on solutions
• Communicate findings clearly and effectively across multiple audiences, using data storytelling and analytical rigor
• Stay agile and ready to pivot as new questions or business needs emerge

• 3–5 years of experience in digital analytics, ecommerce operations, or a similar data-driven role
• Proficiency with analytics and BI tools such as GA4, Power BI, Tableau, and Salesforce Commerce Cloud (SFCC)
• Strong knowledge of ecommerce KPIs, customer behavior analytics, and digital marketing performance metrics
• Solid understanding of Excel, data querying, reporting, and dashboarding principles
• Comfortable working with cross-functional teams in a fast-paced, evolving environment
• Excellent verbal and written communication skills with the ability to translate complex findings into clear business recommendations
• Proven ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Experience leading or mentoring team members is a plus (e.g., Promotions coordinator oversight)
• Energetic and proactive team player with a can-do attitude and willingness to roll up their sleeves
• Naturally curious and driven to find solutions without waiting to be asked
• Bachelor’s degree in Business, Analytics, or a related field preferred

• Passionate Learner – inquisitive about the business; open to feedback and coaching; applies learning to improve processes and procedures
• Flexible & Agile Adapter – responsive to change; adapts to new plans or directions; keeps calm under pressure
• Talent Builder – fosters inclusive culture; coaches or mentors others; supports diversity of thought
• Effective Communicator – communicates clearly; actively listens and asks probing questions; concise with data
• Team Builder – collaborative; values inclusion and teamwork
• Customer Focused Partner – understands internal and external customer needs and strives to improve the customer journey
• Strategic Thinker – develops progressive, cost-effective strategies using diverse data sources
• Big Picture Thinker – understands interdependencies across departments; seeks feedback and adapts plans
• Results Driver – accountable for delivery and continuous improvement; prioritizes effectively
• Problem Solver & Decision Maker – analyzes data to identify solutions and takes action

• The work is sedentary; primary activity is seated work with standard office equipment. Some walking or light activity may be required
• Normal safety precautions typical of office environments; adequately lighted, heated, and ventilated workspace

• Competitive salary and benefits package including medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement, and 401(k) with company match
• In-house salon services and food options at the corporate campus; merchandise discounts at Sally Beauty and Cosmo Prof onsite stores
• Equal employment opportunity: qualified applicants will be considered without regard to race, color, religion, national origin, sex, or disability

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Retail