Family Engagement Specialist; Bilingual in English

Family Engagement Specialist (Bilingual in English and Spanish preferred)

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This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency and/or managing the front desk and working with families to complete intake paperwork.

• Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities.
• Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff.
• Provide exceptional customer service and help resolve client/team/staff concerns.
• Ensure donations are received, documented, and distributed to the appropriate staff/place.
• Provide information on available services and ensure availability of resource materials in waiting/activity areas.
• Adhere to all CACNT security and procedural policies.
• Communicate any client concerns or needs with other staff to ensure high quality service.
• Ensure office and PPE supplies are available.
• Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies.
• Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes.
• Schedule transportation services for clients.
• Enter services in database as appropriate.
• Participate in scheduled team meetings.
• Other duties as assigned.
• Must be willing to work at both Lewisville / Denton offices including off‑site event locations.
• Maintain confidentiality.

• Monday to Thursday 4 pm to 8 pm.

This position will be in the Denton, TX office. Travel to the Lewisville and Bridgeport offices may be required if agency needs arise.

High School Diploma or GED required.

• A minimum of 1 year of experience in providing childcare.
• A minimum of 1 year of experience in providing customer service.
• Bilingual in Spanish and English, preferred.

Entry level.

Full-time.

Administrative.

Non‑profit Organizations.

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