Customer Service Representative; Bilingual

Customer Service Representative – Speedy Cash – Denton, TX

As a Customer Service Representative (CSR), you’ll help people in your community access the financial solutions they need—right when they need it the most. You’ll play a pivotal role in our fast‑paced environment by building connections with our diverse customer base and processing transactions (i.e., check cashing, money transfers, and customer payments) while providing exceptional in‑store experiences. Many of our senior leaders launched their careers in this dynamic entry‑level position, so rest assured you’ll be offered hands‑on training, coaching, and development as we invest in your long‑term success.

Hourly wage: $14.00 per hour. The hourly rate is just one element of our Total Compensation package.

• Paid on‑the‑job training and a comprehensive new hire program.
• Access to a robust learning management system with e‑learning modules.
• Cross‑brand training enabling entry into any of our eleven brands across the country.
• Enrollment in the Key Holder Program for leadership potential.
• Performance‑based career advancement.
• Educational Reimbursement Program.
• Medical insurance with telemedicine and HSA/FSA options.
• Traditional 401(k) and Roth 401(k) with company match.
• Company‑Sponsored Life and AD&D Insurance.
• Voluntary benefits: dental, vision, short‑term & long‑term disability, supplemental life, AD&D, accident, critical illness, hospital indemnity,  protection, legal services, pet insurance.
• Mental health resources, life coaching via Employee Assistance Program.
• Discount Marketplace for national and local retailers.
• Paid time off starting with 12 days in year one.
• Business casual dress code (jeans & sneakers allowed).

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions accurately.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision in a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside of the office, such as on‑site vehicle appraisals, store errands, and external marketing; participate in in‑store and community events.
• Maintain internal and external store appearance and meet cleanliness standards.
• Maintain office security protocols and manage vault/cash drawer opening and closing procedures.
• Uphold compliance with Company policies, procedures, and all applicable laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic, fast‑paced environment and navigate multiple tasks to meet performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time schedule of at least 40 hours per week, including weekends.

• High school diploma or equivalent.
• Excellent verbal and written communication skills and professional demeanor.
• Meticulous attention to detail and ability to enter data accurately.
• Proficiency using phones, POS system, Microsoft Office, and other computer systems.
• Minimum age 18 (19 in Alabama).
• Background check required.
• Physical ability to stand up to 90% of the time, move up to 25 pounds, and operate mechanical controls.

• Experience in check cashing, document verification, and/or money order processing.
• Cash handling, cash drawer/vault management experience.
• Bilingual (English/Spanish) – a plus and may be required for some locations.
• Valid driver’s license, auto insurance, and personal vehicle for workday mileage compensation.

Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years;
Top Employer for Hispanic & Latino by HLPA (2023‑2025); named America’s Greatest Workplace in Financial Services 2025 by Newsweek.

The Community Choice Financial® Family of Brands (“CCF” or “the Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, team members, and communities with the Power of Choice through more than 1,500 stores and online offerings in 20 states.

The Community Choice Financial® Family of Brands is committed to an inclusive workplace free of discrimination. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.

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