Student Experience Representative

Title: Student Experience Representative

Employee Classification: Student Experience Rep

Campus: University of North Texas

Division: UNT-Enrollment Management

Sub Division-Department: UNT-Enrollment Management
-Gen

Department: UNT-Integrated Student Svc Ctr-164820

Job Location: Denton

Salary:

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas‑Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people‑first values‑based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in‑person, telephone, and virtual services (online chat and case management).

The UNT One Stop provides holistic student support across enrollment and financial services functions within the Division of Enrollment. Our team members support students across various modalities, including in‑person, telephone, and virtual services (online chat and case management).

The Student Experience Representative, UNT One Stop position provides direct assistance to students, families, and customers in support of a progressive and simplified student experience. This position will be responsible for assisting with a high volume of calls when delivering excellent customer service support for students and families. The position will also guide students through processes related to admissions, enrollment, financial aid, student accounts, and financial literacy, proactively solving complex situations through direct intervention and collaboration across teams, departments, and divisions.

The position enables individuals to develop solutions for complex situations, thrive in a team environment, and systematically improve the student experience in partnership with our vast array of UNT campus partners.

A minimum of one year of experience working with students or customers in a service‑oriented environment.

Excellent interpersonal, written, and verbal communication skills. Ability to problem‑solve, multi‑task, and organize in a fast‑paced collaborative environment. Ability to effectively communicate. Proficiency in Microsoft Office and within administrative systems (ERP/student administrative systems, Customer‑Relationship Management, and other student services software). Unwavering passion for helping others. Demonstrated commitment to systemically improve the student experience.

The preferred candidate will possess the following additional qualifications:
Ability to deliver exceptional customer service to a large customer base while remaining agile in a unit that is growing and adapting to customer needs. Ability to consistently deliver exceptional customer service in person, by…