Associate Director DSS - Disability Services

Associate Director, Disability Services for Students

Reports to:

Director, Disability Services for Students

Supervises:
Coordinator (Denton), Disability Services for Students

• Supervises and evaluates DSS coordinators, part‑time employees and student staff responsible for the effective implementation of accommodations for students, including note‑taking services, communication access, testing accommodations, and/or accessible course materials in a timely and effective manner.
• Coordinates use of Accessible Information Management (AIM) to manage the work with registered students and their instructors.
• Oversees provision of auxiliary aids and services, including note‑taking services, communication access, testing accommodations, and/or production of course materials in alternative accessible formats.
• Conducts training to faculty, staff, and students to foster awareness, sensitivity, and knowledge regarding access, disability rights, social justice topics, assistive technology, and inclusive practices.
• Assists Director in evaluating and responding to student access needs and resource demands, patterns of student access requests and usage, student appeals, and concerns about access and access compliance.
• Oversees DSS web and social media presence.
• Manages the department in absence of the Director.
• Evaluates medical and psychological documentation to determine accommodations for students with disabilities.
• Provides individual assistance to students (including collaboration with other university departments) that ensures equal access to university programs and services.
• Responds to requests for general information from enrolled students, and provides program information for prospective students, family members, counselors, etc.
• Makes referrals to appropriate campus services and coordinates with community/state agencies that provide services.
• Provides interpretation and assistance in implementing the Americans with Disabilities Act Amendments Act and the Rehabilitation Act to faculty, staff, and administrators.
• Advises students, faculty, and departments on appropriate and recommended reasonable academic accommodations.
• Coordinates outreach and training activities for the university regarding DSS services.
• Serves on university committees.
• Establishes job standards for subordinate staff and effectively evaluates staff under charge. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

• Attends meetings as assigned.
• Prepares reports for DSS Director and/or Division of Student Life as requested.
• Attends disability related conferences and external trainings on assistive/adaptive technology and software.
• Performs other duties as requested.

Master's degree in higher education, rehabilitation counseling, social work or a related field required.

Minimum of four years of progressively responsible experience in Disability Services or a similar field within Higher Education. Minimum of two (2) years of supervisory experience. Demonstrated progressive responsibility in the areas of Disability Services.

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

• Ability to work with a diverse population and support student access.
• Excellent interpersonal and customer service skills.
• Ability to communicate effectively.
• Detail‑oriented; ability to multi‑task; able to maintain confidentiality.
• Able to work with and learn computer applications and testing software.
• Ability to think critically to effectively solve and communicate problems in a fast‑paced environment where the demands for work are varied, and unpredictable in scope and volume.
• Ability to provide sound recommendations based on policy, procedure, practice, and existing regulations.
• Ability to use a personal computer and other office…