Front Desk Agent- Le Meridien Fort Worth

What you will be doing

• Greet guests with a warm and professional demeanor, creating a positive first impression.
• Efficiently register guests upon arrival, verifying identification and processing payments according to hotel policies.
• Assign rooms based on reservations and guest preferences (when possible).
• Issue room keys/access cards and explain hotel amenities and services (Wi‑Fi access, restaurant hours, etc.).
• Address guest inquiries and requests promptly and professionally, offering local recommendations and resolving any issues that may arise.
• Manage cash drawers, ensuring accurate financial transactions and following proper security protocols.
• Maintain a clean and organized front desk area, ensuring a professional appearance.
• Complete necessary paperwork and maintain accurate guest records within the hotel's Property Management System (PMS).
• Collaborate effectively with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
• May be required to answer phones, take messages, and assist with wake‑up calls.
• Uphold all company policies and procedures, ensuring guest safety and security.

• Minimum of 2 years of experience in hospitality or customer service (preferred).
• High school diploma or equivalent required.
• Excellent communication, interpersonal, and problem‑solving skills.
• Strong organizational skills and the ability to prioritize tasks in a fast‑paced environment.
• Accuracy and attention to detail are essential.
• A positive and friendly attitude with a genuine desire to provide exceptional guest service.
• The ability to work effectively as part of a team and independently.