IT Quality Assurance Analyst

IT Quality Assurance Analyst

Join to apply for the IT Quality Assurance Analyst role at Sally Beauty
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This is a hybrid position located in the Sally Support Center in Legacy West/Plano, Texas. The role focuses on supporting the growing Quality Assurance testing practice by ensuring the quality, reliability, integrity, and performance of all software products for end users.

We are seeking a detail-oriented analyst with strong technical and analytical experience to develop and implement best test practices using manual or automated tools across the software development life cycle.

• Analyze business and technical requirements to develop and maintain test strategy, plans, and cases.
• Review project deliverables and artifacts from a testing perspective, and provide estimates and feedback, including active participation in test plan reviews.
• Collaborate with Business & IT stakeholders to identify test scenarios based on acceptance criteria.
• Perform functional, regression, integration, system testing and assist with user acceptance testing in alignment with project goals.
• Document, analyze defects, and recommend corrective actions using defect management tools.
• Provide support to development teams to troubleshoot defects during testing cycles.
• Ensure testing is completed on time and in alignment with project goals.
• Provide detailed feedback on usability, performance, and overall quality.
• Contribute to the documentation of QA systems and processes.
• Assist manager/lead with implementation of improvements to QA processes.

• Bachelor’s degree in computer science, engineering, or related field.
• 3+ years of experience in software Quality Assurance or software testing.
• Good knowledge of SDLC, QA methodologies, defect and test management tools and processes.
• Strong hands‑on experience in test case design, execution, and reporting.
• Experience with retail industry standard IT applications such as ERP, Web, CRM, Mobile, OMS, and Retail Systems (Oracle XStore experience is a plus).
• Proactive problem‑solving skills, analytical skills, attention to detail, and follow‑up skills.
• Good interpersonal and communication skills, both verbal and written.
• Experience and ability to work in a team‑based waterfall and agile environment.
• Proven ability to multitask in a fast‑paced environment with minimal supervision.
• A passion and desire to thrive in a constantly innovating and changing environment.

• Experience with test automation tools and frameworks such as Selenium, Ranorex, Cypress, etc.
• Knowledge of CI/CD pipelines and tools like Git Hub, Jenkins, etc.
• Knowledge of API testing tools such as Postman, SoapUI, etc.
• Knowledge of performance and load testing tools like JMeter, Load Runner, Neo Load, etc.
• ISTQB or other QA certification is a plus.

• Passionate Learner—learns from situations, asks questions, shares learning, and seeks additional responsibility.
• Flexible & Agile Adapter—responsive to change, works well with little direction, remains calm under pressure.
• Talent Builder—shares knowledge, participates in talent processes, and encourages team growth.
• Effective Communicator—articulates well, adapts style, shares information timely, and encourages active listening.
• Team Builder—collaborates across teams and customers, values teamwork and inclusion.
• Customer Focused Partner—understands customer needs, advocates for the customer, and upholds service standards.
• Strategic Thinker—brings new ideas to leaders and teams, supports strategic plan delivery.
• Big Picture Thinker—understands interdepartmental impact of decisions.
• Results Driver—delivers on priorities, self‑motivated, and adapts to change.
• Problem Solver & Decision Maker—analyzes information, makes recommendations, and takes decisive actions.

The work is sedentary. Employees may sit for most of the day but will also walk, stand, bend, and occasionally carry or set up computer hardware in the testing lab.

• Mid‑Senior level

• Full‑time

• Quality Assurance
• Retail

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