Client Support Engineer

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Provides technical support to clients after delivery, ensuring their needs are met promptly and professionally. Troubleshoots complex issues related to the aircraft interior, including entertainment systems, seating configurations, lighting, and custom installations. This position requires a solid technical background, attention to detail, and good communication skills.

• Provide technical support to VVIP clients regarding aircraft interior systems, including entertainment systems, lighting, seating, and custom installations.
• Communicate with clients and their representatives to understand their needs and explain technical solutions.
• Diagnose, troubleshoot, and resolve complex technical issues, coordinating with internal engineering teams as needed.
• Create and maintain comprehensive documentation of support cases, including technical resolutions and best practices.
• Ensure that all support-related activities align with the company's high standards of quality and customer service.
• Provide training and guidance to clients on the operation and maintenance of their VVIP aircraft interiors.
• Work closely with internal teams, such as engineering, design, and manufacturing, to ensure client satisfaction and product quality.
• Other duties as assigned.

• Adaptability – Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism or feedback, adjusting approach to best fit the situation.
• Communications – Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed, and uses appropriate communication methods.
• Dependability – Responds to requests for service and assistance, follows instructions, takes responsibility for own actions, keeps commitments, and maintains reliable attendance.
• Initiative – Sets and achieves challenging goals, demonstrates persistence, overcomes obstacles, measures self against a standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts the success of the team above own interests.
• Work Quality – Demonstrates accuracy and thoroughness, displays commitment to excellence, seeks ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
• Maintaining Customer Focus – Promotes client focus, establishes client support standards, monitors client satisfaction, and develops new approaches to meeting clients’ needs.
• Planning & Organization – Prioritizes and plans work activities, uses time efficiently, plans for additional resources, integrates changes smoothly, sets goals and objectives, and works in an organized manner.
• Problem Solving – Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, and works well in groups.

Bachelor’s degree in an engineering discipline and a minimum of five years of experience in VVIP aircraft interior modifications or an equivalent combination of education and experience. Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person (US Citizen, Permanent Resident not working for a foreign entity, or political asylee).

• Understanding of VVIP aircraft interiors, systems, avionics, and electrical equipment.
• Good verbal and written communication skills, with the ability to interact professionally with high‑profile clients and their representatives.
• Ability to diagnose and resolve complex technical issues effectively and efficiently.
• Demonstrated commitment to providing exceptional customer service and maintaining a customer‑centric approach.
• Ability to work collaboratively with cross‑functional teams and…