IT Quality Assurance Analyst

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IT-Quality Assurance Analyst | (This position is a Hybrid position working from our new Sally Support Center located in Legacy West/Plano Texas)

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

We are seeking a detail-oriented IT-Quality Assurance Analyst with strong technical and analytical experience to support our growing Quality Assurance testing practice. The ideal candidate is responsible for following and implementing best test practices using manual or automated tools in support of the software development life cycle and project requirements. This position ensures the quality, reliability, integrity, and performance of all software products produced for end user consumption by validating that software performs to established / agreed upon / approved / predefined guidelines.

• Analyze business and technical requirements to develop and maintain test strategy, test plans, and test cases.
• Review project deliverables and artifacts from a testing perspective, and provide estimates, feedback, including actively participating in a test plan review with the team.
• Collaborate with Business & IT stakeholders to identify test scenarios based on acceptance criteria.
• Perform functional, regression, integration, system testing and assist with user acceptance testing with the end user in alignment with project goals.
• Identify, document, analyze defects found during the different test cycles using the defect management tools and recommend corrective actions.
• Provide support to the development team as needed, to troubleshoot defects found during testing cycles.
• Ensure testing is completed on time and in alignment with project goals.
• Provide detailed feedback on usability, performance, and overall quality.
• Contribute to the documentation of QA systems and processes.
• Assist manager/lead with implementation of improvements to QA processes.

• Bachelor’s degree in computer science, engineering, or related field.
• 3+ years of experience in software Quality Assurance or software testing.
• Good knowledge of SDLC, QA methodologies, defect and test management tools and processes.
• Strong hands‑on experience in test case design, execution, and reporting.
• Knowledge and experience with retail industry standard IT applications such as ERP, Web, Customer Relationship Management, Mobile, OMS, and Retail Systems (Oracle XStore experience is a plus).
• Proactive problem‑solving skills, analytical skills, attention to detail, and follow‑up skills.
• Good interpersonal and communication skills, both verbal and written.
• Strong experience and ability to work in a team‑based waterfall and agile environment.
• Proven ability to multitask in a fast‑paced environment with minimal supervision.
• A passion and desire to thrive in a constantly innovating and changing environment.

• Experience with test automation tools and framework like Selenium, Ranorex, Cypress, etc.
• Knowledge of CI/CD pipelines and tools like Git Hub, Jenkins, etc.
• Knowledge of API Testing tools like Postman, SoapUI, etc.
• Knowledge of Performance and load testing tools like JMeter, Load Runner, Neo Load, etc.
• ISTQB or other QA certification is a plus.

• Passionate Learner – learns from different situations; asks questions to gain further understanding; receptive to feedback; applies learnings to their role; shares learnings; allocates time to learning; seeks additional responsibility to develop skills and/or support…