Application Support Manager

Title

Application Support Manager

Application Support Manager

University of North Texas

UNT-Information Technology

UNT-Enrollment Operations

UNT-Enterprise Systems-167000

Denton

commensurate based upon experience

1.000000

TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

Enterprise Systems is under the Office of the Chief Information Officer and provides technical support for various business processes and application software systems utilized to support student administration. We manage security for systems such as Peoplesoft, Canvas, U.Achieve, and Perceptive Content student information. We also work with departments on campus for data needs and solutions for business process needs around student information and management.

This position on the Enterprise Systems team works with multiple IT teams and the university departments to develop, maintain, and enhance University applications. Responsible for gathering business requirements and the coordinating upgrade of, and on-going support for, software and applications. Interacts with the user community to gather and document business requirements and conduct process analysis.

Bachelor's degree in Computer Science or related field and ten years of work experience in systems analysis and/or programming functions, or related field; or any equivalent combination of education, training and experience.

• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to identify problems, evaluate alternatives and implement effective solutions.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Skill in communicating effectively in writing and talking with others to convey information effectively and appropriately to meet the audience's needs.
• Skill in creating, organizing and maintaining technical documentation in a variety of formats.
• Skill in providing effective customer service through both written and oral communications. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of SQL, database structures, Peoplesoft/LMS, and related IT systems, and student record related business processes.

Bachelor's degree and four years of work experience in IT support (preferably with experience supporting Canvas or another LMS), information systems, or related field; or any equivalent combination of education, training and experience such as a Canvas Certified Technical Administrator credentials and applicable work experience. 1-2 years of supervisory experience is also preferred.

• Develops, builds and maintains elements related to LMS functionality, including but not limited to, content integrations and creation, curriculum programs, LMS structure, and reporting.
• Effectively provides enduser troubleshooting, issue remediation, technology request assistance and escalation management to resolve LMSrelated system issues; and monitors recurring issues, system/data or process gaps and proactively identifies potential sources of increased efficiency and enhancements.
• Provides leadership and project management for the assigned support area.
• Reviews, analyzes, and modifies systems including configuration, troubleshooting, training and testing to support software applications and associated business…