Customer Success Architect, Public Sector
Listed on 2026-10-09
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IT/Tech
Cybersecurity, Network Security, Systems Engineer, Cloud Computing: Infrastructure & Operations
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
Job Summary
As a Public Sector Customer Success Architect
, you will serve as a trusted technical advisor dedicated to enabling government agencies, defense organizations, and public sector institutions to successfully adopt, integrate, scale, and optimize Palo Alto Networks's security solutions. In this critical post-purchase role, you will bridge the gap between complex agency mission objectives and advanced cybersecurity capabilities. Your technical leadership will directly drive mission success, maximize ROI on public sector technology investments, and enhance national and constituent cybersecurity resilience.
- Serve as the Subject Matter Expert (SME) on Palo Alto Networks' security portfolio for Public Sector clients, guiding agency architects, Security Operations Center (SOC) leads, and IT directors through complex deployments, technical requirements, custom automation scripting, and tailored operational guidance
- Ensure all security solutions align with public sector compliance and security frameworks, including FedRAMP, NIST SP 800-53, FISMA, CMMC, and Zero Trust Architecture mandates
- Partner closely with internal Product, Engineering, and Public Sector Sales/Solutions Engineering teams to represent government customer requirements, influence product roadmaps, and facilitate resolution for high-severity, mission-critical incidents
- Translate technical solutions, edge-case fixes, and Public Sector deployment patterns into standardized knowledge base articles, deployment guides, and playbook templates to drive scalable customer enablement across federal, state, and local entities
- Conduct architectural reviews and maturity assessments to ensure customer SOC environments fully leverage XDR, SIEM, SOAR, and Cloud Security capabilities while automating security response workflows to reduce Mean Time to Respond (MTTR) within highly regulated networks
Qualifications
- 5+ years of experience in Security Operations (SOC), Security Engineering, or Cyber Incident Response within SIEM, SOAR, SOC, and/or XDR/EDR environments
- Public Sector
Experience:
Demonstrated understanding of federal, state, or defense agency IT environments, procurement workflows, and public sector compliance frameworks (NIST, FISMA, FedRAMP, CMMC, DoD Cloud Computing SRG). - Cloud & Infrastructure Proficiency: Familiarity with multicloud technologies (AWS Gov Cloud, Azure Government, GCP) and public sector cloud security use cases
- Technical Scripting: Proficiency in scripting with Python and/or JavaScript…
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