Onsite Service Engineer​/Data Center

What success looks like in this role:
Unisys Corporation is seeking an experienced On‑Site Service Engineer (OSE) to provide hands‑on support for enterprise data center servers and hardware environments, including next‑generation AI infrastructure. This is a hands‑on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer‑facing environment. Prior AI experience is not required.

Strong experience with enterprise servers and data center hardware is the priority.

Provide on‑site technical support for Dell Power Edge and other enterprise server hardware Diagnose and resolve server hardware failures and system issues to minimize customer downtime Perform hands‑on hardware installation, removal, replacement, and repair, including:
Memory/DIMMs CPUs/processors Power supplies Fans and cooling components Hard drives/SSDs RAID/HBA components NICs and other PCIe components GPUs and accelerator hardware Motherboards/system boards and other server components Perform rack‑and‑stack, server installation, cabling, component swaps, and hardware configuration Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms Execute both reactive break/fix and preventive maintenance following established procedures Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details Escalate complex technical issues when appropriate Participate in on‑call rotations and provide extended coverage as required

You will be successful in this role if you have:

What You Bring – Required 3+ years of hands‑on experience supporting enterprise servers, data center hardware, or similar infrastructure

Direct, hands‑on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components

Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs

Experience working with rack‑mounted enterprise servers in a data center, field service, or customer environment

Strong understanding of server hardware architecture and troubleshooting methodology

Experience with hardware diagnostics, BIOS/firmware, and server management tools

Familiarity with Linux or similar operating systems

Strong troubleshooting and problem‑solving skills with the ability to independently diagnose hardware issues

Comfortable working independently in a customer‑facing environment

Ability to clearly communicate technical issues and resolutions to customers and internal teams

Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on‑call schedules

Experience supporting Dell Power Edge servers

Dell or other enterprise hardware certifications

Experience with iDRAC, iLO, or comparable server management platforms

Experience supporting GPU/AI server infrastructure

Experience with data center operations, rack/stack, structured cabling, or server deployment

Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

Important Note AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who…