Workplace Support Leader

HERE, WE CRAFT EXCELLENCE TOGETHER. At Safran, we believe in sustainable career journeys, collaboration as a cornerstone of innovation, and the freedom to explore diverse career paths. We are proud to be featured in TIME's World's Best Companies 2025 ranking, securing 2nd place in the Aerospace & Defense sector and 52nd overall. As a Workplace Support Team Leader, you'll contribute to meaningful projects that shape the future of aerospace.

• Lead, supervise, and support the IT support team to ensure efficient service delivery.
• Coordinate IT projects and support activities to meet business objectives.
• Assign tasks, prioritize workloads, and monitor team performance.
• Foster a culture of customer service excellence, accountability, and continuous improvement.
• Act as the escalation point for major incidents and coordinate response activities.
• Coordinate cross-functional teams and stakeholders during complex or transverse incidents.
• Communicate incident impacts, progress, and resolution status to end users and technical teams.
• Prepare and deliver incident reports, analytics, and performance metrics.
• Proactively identify recurring issues and drive problem management initiatives to prevent future incidents.
• Supervise user account administration, including provisioning, modifications, and access controls.
• Support compliance with information security standards, policies, and procedures.
• Oversee Local Area Network (LAN) administration and support activities.
• Maintain accurate documentation of processes, incidents, and inventory records.
• Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;
• Regular, predictable attendance is required;
• Other duties may be assigned.

• Competitive salaries
• Paid holidays
• Comprehensive benefits
• Retirement (401K) plans with employer match
• Professional development opportunities
• Tuition assistance
• Over 300 career paths across global sites

At Safran, we foster a respectful and inclusive workplace where diverse perspectives are valued. We support sustainable career journeys and encourage employees to explore multiple paths for growth. Collaboration is essential to our success, and we are committed to helping every team member thrive. We engage with our communities through educational programs, outreach initiatives, and career events, inspiring future talent to join our mission.

At Safran Electrical & Power, we value service-oriented team players who demonstrate strong interpersonal skills, a positive attitude, and the ability to adapt to our dynamic, innovative environment.

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Computer Engineering, or a related field.
• Minimum 5 years of experience in IT Support, Service Desk, Infrastructure Support, or a related field.
• Monitors work to ensure service levels, priorities, and business objectives are met.
• Manages team schedules, workload distribution, vacations, and resource allocation to maintain adequate service coverage.
• Monitors individual and team performance against established Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and departmental goals.
• Ensures adherence to company policies, Information Security (IS) procedures, and IT service management processes.
• Serves as the primary escalation point for complex incidents, major incidents, and customer service issues.
• Facilitates team meetings, communicates organizational priorities, and promotes collaboration across departments.
• Identifies training needs and ensures continuous development of technical and customer service skills within the team.
• Supports a culture of continuous…