Associate Director, Services

Title: Associate Director, Housing Services

Employee Classification: Assoc Dir Housing

Campus: University of North Texas

Division: UNT-Student Affairs

Sub Division-Department: UNT-Housing

Department: UNT-Housing-Admin-163800

Job Location: Denton

Salary: $67,920.00

FTE: 1.000000

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas‑Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people‑first values‑based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

The Department of Housing and Residence Life at the University of North Texas is a growing organization which serves over 6400 students in 14 residence halls. Our department is organized into the following areas:
Residence Life, Systems and Services, and Facilities and Business Operations. UNT Housing contributes to the mission of the university by promoting safe and all‑embracing living environments, fostering student connections and campus engagement, and providing unique learning opportunities.

This position provides direct management to Housing Systems and Services and coordinates with residence hall staff to facilitate the daily functions involving customer situations that route through the front line staff for Housing customer service.

Bachelor's degree in related field five years of professional related experience; or any equivalent combination of education, training, and experience.

Strong working knowledge of applicable federal and state laws relating to area of assignment, including safety and security precautions appropriate to work performed and supervised. Knowledge of University organizations, operations, policies and procedures including assigned function/area. Advanced communications skills both orally and in writing. Ability to establish and maintain effective working relationships. Sensitivity to student needs and the ability to relate to students, parents, faculty and staff, and the public.

Ability to direct and coordinate various work efforts. Excellent supervisory and management skills. Knowledge of and ability to support the function and goals of a large and complex housing and residence life organization.

master's degree
Star Rez experience

• Manages the daily operations of Housing Services, overseeing the execution of established office protocol and practices. Serves as a resource for staff, responds to elevated customer service concerns, ensures a consistent customer service experience. Evaluates, plan, revises, and implements sustainable business practices within Housing Services personnel.
• Directly supervises Housing Services personnel, including Desk Coordinators and a Student & Program Coordinator. Provides feedback, conducts regular meetings, facilitates development opportunities, and completes formal evaluations of all direct reports. Oversees the supervision and direction of the Housing…