Multi-Unit Team Leader

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Our Company

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong. We strive to continuously improve our business with a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

You will be immersed in an exceptional work environment that is recognized on Best Companies lists. This role is not remote and requires in-person work.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed.
• Lead and develop associates, manage office staffing, operations, and logistics with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including local partnerships and community involvement.
• Assist the DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and collaborate with the Associate Relations Center to address performance concerns.
• Build an engaging team environment across all offices through training and coaching, recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Ability to execute growth plans and lead towards a growth culture.
• Strong decision-making and judgment in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Discounts on everyday items and services
• Medical coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility requirements apply)

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Location:

Lewisville, TX