Confidential : General Manager

Job Description

An established and fast-growing organization is seeking a General Manager (GM) to oversee full operations of a multi-department retail dealership. This is a confidential opportunity to join a high-performing team in a leadership role that offers strong growth potential, competitive compensation, and the chance to drive meaningful impact.

We are looking for a results-driven, customer-focused leader who thrives in fast-paced environments and is passionate about leading teams, driving performance, and delivering outstanding customer experiences.

Oversee daily dealership operations including Sales, Finance, Service, Warranty, and Customer Care

Set and monitor performance goals, ensuring alignment with financial targets and customer satisfaction metrics

Drive operational efficiency through effective processes, staffing, and resource management

Recruit, train, and mentor department managers and staff across the dealership

Foster a culture of accountability, engagement, and continuous improvement

Support leadership development and succession planning

Ensure high standards of customer service and satisfaction across all touchpoints

Resolve escalated customer concerns professionally and promptly

Uphold brand standards and represent the organization with integrity and consistency

Analyze and manage departmental financial performance, P&L, and budgets

Approve and monitor expenditures, ensuring fiscal discipline

Collaborate with executive leadership to improve revenue and manage costs

Partner with marketing teams to execute localized and digital advertising strategies

Provide regular communication to team and leadership on store performance and opportunities

High school diploma or equivalent required; bachelor’s degree preferred

Minimum 5 years of multi-department dealership management experience (GSM or GM level)

Proven experience with P&L oversight, team leadership, and customer service excellence

Familiarity with DMS (e.g., Motility, CDK) and CRM systems (e.g., VIN Solutions)

Leadership & Accountability – Sets clear expectations and inspires team performance

Financial Acumen – Understands dealership financials and cost management

Customer Focus – Handles escalations and ensures high customer satisfaction

Team Development – Coaches and develops talent for long-term success

Adaptability – Comfortable navigating change and improving systems

Integrity – Models company values with professionalism and consistency

Ability to stand and walk for extended periods

Occasional lifting of 10–25 lbs

Role includes both office and dealership floor environments

Competitive base salary + performance incentives

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing leadership training and development

This is a unique opportunity to step into a key leadership role within a thriving organization. If you’re looking for a career move with growth potential, a strong support structure, and a high-performance culture — this could be the right fit for you.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, veteran status, or disability status. Candidates must be authorized to work in the U.S. Pre-employment background checks, driving record reviews, and drug screening may be required.