Director of Client Success

Director of Client Success

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award‑winning websites, cutting‑edge marketing solutions, and AI‑powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top‑performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

We’re looking for a Director of Client Success to lead the team that powers our most important outcome helping clients achieve success and stay for the long term. You’ll own the strategy, systems, and leadership that ensure every client sees measurable value from Luxury Presence.

You’ll manage and grow a team of high‑performing Client Success Managers, build scalable playbooks, and work closely with Product, Sales, and Marketing to deliver an outstanding client journey. If you love solving complex problems, leading strong teams, and creating programs that drive growth, this role gives you the chance to make a direct impact on our clients and our business.

A builder who can lead through both strategy and execution. A strong people leader who develops talent and builds high‑performing teams. A systems thinker who knows how to design processes that scale with growth. A clear communicator who thrives in cross‑functional collaboration. Someone who moves fast, sets a high bar, and inspires others to do the same.

• 10+ years in Client Success, Account Management, or related roles, including at least 3 years leading a large or scaling team.
• Proven track record driving client retention, growth, and satisfaction at a high‑growth SaaS or Prop Tech company.
• Deep understanding of customer health metrics, lifecycle management, and client segmentation.
• Experience with Salesforce or other CRM systems.
• Strong analytical and problem‑solving skills able to turn data into insight and action.
• Exceptional communication and relationship‑building abilities.
• Bachelor’s degree in Business, Marketing, or a related field preferred.

• Lead, mentor, and grow the Client Success Management teams.
• Build and execute a clear strategy for client retention, satisfaction, and account expansion.
• Create scalable playbooks and systems that support rapid company growth.
• Partner with Sales, Product, and Marketing to deliver a seamless client experience from onboarding through renewal.
• Monitor and improve client health metrics, retention rates, and NPS.
• Manage client escalations and ensure timely resolution.
• Provide executive‑level insights on client trends, team performance, and retention drivers.
• Champion a culture of ownership, accountability, and continuous improvement.

• Client Retention:
  Achieve retention and expansion goals across all segments.
• Team Performance:
  Build, coach, and retain a high‑performing client success organization.
• Operational Excellence:
  Develop scalable systems and processes that improve efficiency and quality.
• Client Satisfaction:
  Maintain industry‑leading NPS and client satisfaction scores.
• Cross‑Functional Impact:
  Drive alignment and outcomes across Product, Sales, and Marketing.

If you’re driven by helping clients succeed, thrive in high‑growth environments, and want to lead a team that’s central to the company’s success this is the role for you. Join us in shaping the future of real estate. The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest‑growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game‑changing products that empower modern real estate entrepreneurs to dominate their markets. From award‑winning web design to agile SEO solutions to…