Associate Chief Operations Officer

The Associate Chief Operations Officer (Associate COO) is responsible for the day-to-day operational management of Center programs, ensuring efficient, high-quality, and compliant operations across all services lines. This role partners closely with the Chief Operations Officer, Chief Clinical Officer, Executive Director, and other C-Suite level leadership to execute strategic initiatives, organizational growth, and large-scale operational transformation.

This position balances operational execution with strategic leadership, ensuring organizational stability while driving continuous improvement and preparing for long-term succession.

This position works directly under the Chief Operations Officer and will receive additional oversight, guidance, and direction from other members of the C-suite leadership team as needed to support organizational priorities and ensure alignment with agency goals and objectives.

This position requires a high level of autonomy and initiative.

• Graduation from an accredited master's level program with relevant coursework and currently holds the appropriate license to qualify as a licensed practitioner of the healing arts (LPHA) required.
• Minimum of two years of experience supervising executive level leadership within behavioral health, crisis intervention, case management, social services, or a related human services field required.
• Ability to travel throughout the service area required.
• Experience working with individuals experiencing mental illness, substance use disorders, homelessness, or co-occurring conditions required.

• All job specific training must be completed within 30 days of hire.
• Must maintain a valid Texas driver's license, auto liability insurance and a driving record acceptable to the Centers insurance requirements.
• Excellent written and verbal communication skills.
• Strong organizational skills.
• Ability to work with individuals with severe and persistent mental illness.
• Must have and maintain a background and criminal history free from any disqualifying offenses as outlined by the Texas Administrative Code (TAC) and the Health and Human Services Commission (HHSC).
• Must possess and maintain a valid driver's license and automobile insurance.
• Individuals with an out-of-state driver's license must be able to obtain a driver's license in the state of Texas within thirty (30) days.
• Successful completion of all position-specific training within thirty (30) days of employment is required.

• Operational planning, service delivery, workflow design, and organizational structure
  • Process measurement and performance improvement
• Strategic planning and organizational leadership
  • Organizational performance management and alignment of resources with strategic priorities
  • Change management and organizational development
  • Key performance indicators, dashboards, benchmarking, and operational reporting
  • Data informed decision making and root cause analysis
• Risk, compliance, and governance
  • Regulatory requirements and organizational compliance
• Workforce operations
  • Workforce planning, staff development, employee engagement, and succession planning
  • Leadership development and performance management
• Stakeholder and client care
  • Client experience and service quality
  • Internal and external stakeholder relations
  • Cross functional and interdepartmental operations
• Working knowledge of computers, proficiency in typing to be able to document in a timely and efficient manner, ability to use and document in center's Electronic Health Record System

• Executive and strategic leadership
  • Leading through influence, establishing direction, and translating executive priorities…