Agency Services​/Store Donation Coordinator

Description

Empowering the community to alleviate hunger and improve health. That’s the mission, how will you drive it?

The Agency Services/Store Donation Coordinator works closely with both partner agency and retail grocery stores to recruit, train, monitor and increase the amount of nutritious food donated and distributed to communities. Responsible for documents, reports, and compliance with both Tarrant Area Store Donation Partners and Partner Agencies.

• Travel to sites in service area and ensure compliance with Brand guidelines and donation policies.
• Manage Civil Rights Training for agencies, provide training, and document its completion in agency files.
• Manage onboarding process for new agencies, ensuring compliance with the process outlined in the TAFB Partner Agency Contract. This includes screening applications, conducting initial site visits, obtaining required documentation, orientating agencies to food bank processes, and maintaining accurate records and agency files.
• Conduct regular on-site monitoring visits to member agencies to audit and ensure compliance with Feeding America and Tarrant Area Food Bank.
• Manage relationships at both the store level and partner agency to serve as their public relations contact.
• Facilitate and maintain relationships with Store Donation Program with partner agencies.
• Support retail campaigns for stores participating in program.
• Partner with TAFB logistics team to troubleshoot issues between donation pickups and deliveries with drivers.
• Oversee standard operating procedures to ensure quality of food donations and distribution.
• Remain current with food safety regulations and best practices.
• Monitor and report donation progress to TAFB staff, Feeding America, store managers, district managers, and program coordinators where applicable.
• Cultivate positive relationships with agencies, donors, and Feeding America.

• Attend staff meetings and participate in team planning sessions.
• Partner with Agency Services Coordinators, Operations, and Logistics to identify potential pairings of stores with partner agencies based on specified criteria.
• Monitor store and agency pairings through reports and scheduled site visits; track, report, and document non-compliance issues.
• Gather agency statistics and trends in service via surveys, reports, monitoring visits and direct contact and regularly report findings to leadership.
• Develop and implement education and training events to promote best practices amongst agency partners and program participants.
• Participate in regional and statewide conferences to fulfill training requirements.
• Perform other duties as assigned.
• Engage in self-development activities to strengthen skills required for position.
• Perform other duties as assigned.

• High school graduate or equivalent and one-year related experience and/or training preferred.
• Experience in the retail grocery industry a plus

• Proficient knowledge on Microsoft programs

• Strong communication skills including excellence in speaking, writing, and presenting information

• Excellent customer service and time management skills; ability to engage a diverse audience; flexible and able to take initiative and work independently; conflict resolution and negotiation tactics; compassion for our mission

• Works primarily at store donation sites and Partner Agencies, on occasion may work in warehouse or at outdoor events.
• Frequent standing, walking, sitting, bending, and occasional lifting of up to 40 pounds
• Frequent travel in service areas, must have reliable transportation and possess a valid driver’s license and proof of insurance
• Requires work schedule flexibility with early morning and weekend availability
• Employee may encounter occasional exposure to fumes and/or airborne particles, and hear moderate to loud noise from store and warehouse equipment